Deal Desk & Commercial Ops Manager

About This Role

**About Us** Appdome is a fast-growing SaaS company specializing in innovative security, defense, anti-fraud and anti-bot solutions for mobile applications. We provide enterprise customers cutting-edge AI-driven technology for a no-code solution and platform for building, releasing, monitoring, and managing Appdome-protected mobile applications. We are seeking a Deal Desk & Commercial Operations Manager to partner closely with our Sales, Finance, and Legal teams to take our deal desk to the next level of effectiveness and efficiency. You will manage, implement, and improve processes for our deal and procurement cycles that support continued growth, model continuous improvement, and adapt to increasingly rigorous compliance environments. This role is flexible-hybrid for candidates in the San Francisco Bay Area or fully remote for those in other U.S. locations. Appdome is located in Redwood City, CA. **About the Role** The Deal Operations Manager will play a critical role at the intersection of Sales, Commercial, Legal, and Finance covering traditional deal desk responsibilities -- quote production, delivery, and management -- while owning cross-functional processes critical to deal closure and completion, and continuing to build our deal desk database and reporting capabilities. We are looking for a seasoned problem solver with experience in fast-paced SAAS sales, contract, deal management, and third-party risk management processes. This individual contributor will develop and implement efficient, compliant, and scalable commercial operations and identify and implement sales and contract automation tools. This role is ideal for someone who thrives in fast-moving environments, enjoys building structure out of ambiguity, and brings exceptional organizational skills and a strong bias toward operational excellence, cross-functional partnership, and data-driven decision making. Reporting directly to the General Counsel, you will work cross-functionally with Sales, Legal, Finance, and Revenue Operations teams. **Key Responsibilities** * Intake, prepare, issue, revise and manage sales quotes and expansions, and the quoting process end-to-end. * Maintain and improve quote workflows, managing the quoting process end-to-end and ensuring alignment with legal and commercial requirements. * Lead implementation, configuration, and ongoing optimization of CPQ quote automation software and CRM systems. * Serve as a subject matter expert on CPQ quote automation software and CRM systems to support sales and commercial legal processes. * Partner with Legal to ensure standardization of contract terms relevant to the quoting and sales process. * Implement configurations and process changes related to pricing, discounting, contract terms, and approvals. * Manage efficient and successful completion of customer-side procurement, onboarding, third-party risk management, and audit processes, collaborating effectively with necessary stake-holders and contributors. * Manage, maintain, and improve processes for deal desk, commercial, and legal data tracking and reporting, including preparation of monthly/quarterly reports and other materials. * Drive efficient and effective quoting by training sales reps on tools, processes, and best practices. **Minimum Requirements** * Bachelors Degree or equivalent practical experience * 5 years of relevant professional experience in deal desk, revenue strategy, sales or procurement operations. * Experience working in a fast-paced SaaS environment. * Demonstrated experience with CPQ software/platforms including implementation, confidturation, workflow creation and. * Proven experience with CRM systems (HubSpot experience a plus), Excel, Word, Powerpoint, and Docusign. * Strong ability to manage processes independently and in cross-functional teams. * Excellent communication skills and ability to navigate between sales and legal perspectives. * Highly organized with strong attention to detail, process thinking, and problem-solving skills. * Experience working in a remote, distributed team environment. **Preferred Qualifications** * Demonstrated experience managing the B2B SAAS deal desk function. * Deep experience in SaaS or subscription-based businesses strongly preferred. * Strong financial acumen and knowledge of revenue recognition. * Ability to handle on complex SaaS or technology deals. * Ability to organize and prioritize activities. * Organizational, follow-up, problem-solving, and analytical skills * Experience working directly with legal or contracts teams. * Knowledge of SaaS commercial terms and metrics. **What We Offer:** * Competitive compensation with bonus and equity * High visibility role with direct impact on revenue growth * Opportunity to shape and scale a mission-critical function * Comprehensive benefits and professional development opportunities * Health, dental, and vision insurance * 401(k) * Paid time off and holidays Appdome is committed to fair and equitable compensation practices. The base pay range for this role is posted above. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. Job Type: Full-time Pay: $100,000.00 - $150,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance * Work from home People with a criminal record are encouraged to apply Work Location: Remote