3PL Logistics Customer Operations Specialist (with Carrier Experience)

About This Role

Position Overview We are seeking a highly organized and relationship\-driven Customer Operations Specialist with strong 3PL logistics knowledge and proven carrier\-side experience. This role supports our customers’ day\-to\-day operational needs while coordinating closely with carriers to ensure on\-time, efficient, and cost\-effective freight movement. The ideal candidate is proactive, detail\-oriented, and comfortable managing multiple priorities in a fast\-paced logistics environment.

Key Responsibilities

Customer Operations

• Serve as the primary point of contact for assigned customer accounts, providing daily operational support and ensuring exceptional service.
• Manage end\-to\-end shipment execution including quoting, order entry, tendering, tracking, and issue resolution.
• Monitor load status and provide timely updates to customers, anticipating service disruptions and proactively offering solutions.
• Build strong relationships with customer contacts and identify opportunities to improve service performance.
• Analyze customer KPIs such as on\-time performance, dwell times, tender acceptance, and provide reporting as needed.

Carrier Coordination

• Leverage carrier\-side experience to negotiate rates, evaluate carrier capabilities, and select the best options for each shipment.
• Maintain strong relationships with carriers to ensure reliable coverage and service.
• Resolve carrier\-related service issues such as delays, equipment problems, accessorials, and documentation needs.
• Support procurement or routing initiatives by identifying high\-performing carriers and market\-competitive pricing.

Operational Excellence

• Collaborate with internal teams (sales, pricing, accounting) to ensure smooth execution of customer and carrier activities.
• Ensure compliance with customer requirements, SOPs, and industry regulations.
• Assist with onboarding new customer accounts and carriers, including system setup and process alignment.
• Use TMS platforms to manage orders, track shipments, upload documents, and maintain accurate data.

Qualifications

• 1\+ years of experience in 3PL, brokerage, or transportation operations required.
• Strong background working with or for carriers (dispatch, operations, coverage, or customer service).
• Solid understanding of full truckload, LTL, flatbed, reefer, intermodal or specialized equipment.
• Strong communication skills with the ability to manage both customer expectations and carrier relationships.
• Ability to multitask and prioritize in a fast\-paced environment.
• Experience with TMS platforms and Microsoft Excel.
• Problem\-solver with strong attention to detail.

Preferred Skills

• Experience with both carrier sales and customer account management in a 3PL environment.
• Existing carrier network and/or customer book of business.
• Strong understanding of freight market trends and pricing strategy.
• Proven ability to handle multiple priorities while maintaining attention to detail.

Why Join Us

• Opportunity to grow within a rapidly expanding logistics organization.
• Blend of customer management and carrier operations – perfect for someone who understands both sides of the supply chain.
• High\-impact role with autonomy and visibility across the business.
• Competitive base salary \+ performance\-based commission
• Health, dental, and vision insurance
• Paid time off and holidays
• Career advancement opportunities within a growing 3PL organization
• Dynamic and supportive team culture

Job Type: Full\-time

Base Pay: $40,000\.00 \- $50,000\.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person