Head of Revenue Operations - Remote

About This Role

**Why Arcoro?** Want to work with a solid company that’s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you’ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities. At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer’s daily lives. **About the Job:** The Head of Revenue Operations is a senior leader responsible for designing, owning, and scaling the end-to-end revenue operations function. Reporting to the CFO, this role serves as the connective tissue between Finance and the Go-To-Market (GTM) organization, ensuring forecasting accuracy, revenue predictability, system integrity, and operational efficiency across the full customer lifecycle. This leader will oversee core revenue systems—including **Salesforce, HubSpot, NetSuite, ChurnZero**, and other GTM tools—while building scalable processes, analytics, and governance to support continued growth and increasing complexity. **What You Will Be Doing:** **Revenue Operations Leadership** * Own the end-to-end revenue operations strategy across Sales, Marketing, and Customer Success * Act as a strategic partner to Finance, Sales, Marketing, and Customer Success leadership * Build, lead, and develop a high-performing RevOps organization (Sales Ops, Marketing Ops, CS Ops, Systems, Analytics) **Forecasting, Planning & Analytics** * Own revenue forecasting, pipeline management, and performance reporting in partnership with Finance * Ensure forecast accuracy across bookings, ARR, renewals, expansions, churn, and net revenue retention * Develop dashboards, KPIs, and insights to support executive decision-making and board reporting * Partner with Finance on annual planning, quota setting, capacity modeling, and incentive design **Systems & Data Architecture** * Own the GTM systems ecosystem, including: * + **Salesforce.com** (CRM, pipeline, quoting, workflows) + **HubSpot** (marketing automation, lead management) + **NetSuite** (billing, revenue recognition, financial systems integration) + **ChurnZero** (customer success, health scoring, renewals) + Additional tools for CPQ, enablement, attribution, and analytics * Ensure data integrity, system scalability, security, and cross-platform alignment * Lead system implementations, integrations, upgrades, and vendor management * Establish governance, documentation, and change-management processes **Process Design & Optimization** * Design and continuously optimize GTM processes across: * + Lead-to-opportunity + Opportunity-to-close + Order-to-cash + Onboarding-to-renewal and expansion * Drive consistency, automation, and scalability while reducing friction for GTM teams * Ensure processes align with financial controls, audit requirements, and revenue recognition standards **Compensation & Incentives** * Partner with Finance and Sales leadership to design and administer sales compensation plans * Ensure accurate commission calculations, reporting, and payout governance * Support SPIFFs, accelerators, and performance management frameworks **Customer Lifecycle & Retention** * Partner with Customer Success to optimize onboarding, adoption, renewals, and expansion motions * Leverage ChurnZero and related tools to improve visibility into customer health, churn risk, and growth opportunities * Drive improvements in net revenue retention, churn reduction, and customer lifetime value **Cross-Functional Enablement & Change Management** * Serve as a trusted operator and advisor to GTM leaders * Translate strategic objectives into executable operational plans * Lead change management initiatives as processes, tools, and organizational needs evolve **Must Haves/Competencies:** **Experience** * 10+ years of experience in Revenue Operations, Sales Operations, Finance Operations, or related roles * Prior experience in a **B2B SaaS company with $50–100M+ ARR** strongly preferred * Proven track record building and scaling RevOps functions in high-growth environments * Experience reporting into Finance or working in close partnership with Finance leadership **Systems Expertise** * Deep hands-on expertise with **Salesforce.com** (required) * Strong experience with **HubSpot**, **NetSuite**, and **ChurnZero** or comparable CS platforms * Familiarity with CPQ, billing, subscription management, and analytics tools * Strong understanding of SaaS metrics, revenue recognition, and financial systems integration **Skills & Competencies** * Highly analytical with strong business and financial acumen * Exceptional stakeholder management and communication skills * Ability to operate at both strategic and tactical levels * Strong people leader with experience building and developing teams * Comfortable driving change in a fast-paced, evolving environment **What Success Looks Like** * Highly accurate and trusted revenue forecasts * Scalable, well-documented, and efficient GTM processes * Clean, reliable data across all revenue systems * Strong alignment between Finance and GTM teams * Improved revenue predictability, efficiency, and net revenue retention **Perks and Benefits:** * Competitive salary * 401(k) with Company match * Medical/Dental/ Vision, STD/LTD, Life Insurance * Flexible PTO and Company-paid holidays * Remote/Hybrid Work **Salary:** Starting at $185,000 annually, with final compensation determined based on experience and role alignment. **Interview Process:** The process will include a CFO interview, a series of panel interviews, and a final interview with the CEO. **About the Company** A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro’s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America. **Arcoro is an Equal Opportunity Employer** *Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.*