Director of Client Experience & Sales Operations

About This Role

Job Overview

Ashton Pools By Design is a 23\-year established, locally owned pool design and construction company. We are seeking an experienced operational leader to oversee our client\-facing office operations, CRM systems, showroom performance, and sales support team.

This is a senior\-level leadership position reporting directly to executive leadership. Construction operations are managed separately; this role focuses on the client journey, sales systems, and office performance.

Key Responsibilities

Leadership \& Team Oversight

• Directly supervise office and client\-facing staff
• Establish performance expectations and accountability standards
• Monitor attendance and reliability
• Build cross\-training systems to prevent operational gaps

CRM \& Sales Operations

• 7–10\+ years CRM management experience required (HubSpot strongly preferred)
• Oversee CRM pipeline integrity and workflow management
• Enforce lead response\-time standards
• Audit CRM weekly for data accuracy and task compliance
• Ensure accurate transfer of sales information into project systems

Lead \& Portal Management

• Monitor and manage all inbound lead sources (website, HubSpot, Azenco, Bullfrog, etc.)
• Maintain consistent engagement with partner portals to protect revenue flow
• Ensure pricing estimators and required documentation are sent promptly
• Provide simple weekly reporting on lead activity

Showroom \& Retail Oversight

• Oversee spa and related product sales
• Learn and perform water testing procedures
• Train staff on water testing and showroom processes
• Support sales of spas, saunas, and related products

Office Operations

• Ensure daily phone coverage and meeting readiness
• Oversee uniform ordering and supply management
• Implement and enforce SOPs for consistent office performance

Required Qualifications

• 7–10\+ years CRM management experience (HubSpot preferred)
• 3\+ years in office, operations, or client services leadership
• Experience supervising staff and enforcing accountability
• Strong technical proficiency (CRM systems, Outlook, business software)
• Proven reliability and history of long\-term employment
• Ability to operate calmly in a fast\-paced environment

What We’re Looking For

A steady, organized, systems\-minded leader who can create structure, protect revenue flow, and ensure the office runs smoothly and professionally.

Pay: $71,000\.00 \- $90,000\.00 per year

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance

Education

• Associate (Preferred)

Experience

• CRM software: 7 years (Required)
• Office management: 5 years (Required)
• Sales: 4 years (Required)
• Supervising: 5 years (Required)
• Multi\-line phone systems: 3 years (Preferred)

Shift availability

• Day Shift (Required)

Work Location: In person