Sales Operations Specialist (Inside Sales)

About This Role

Position Overview

Sales Operations Specialist (Inside Sales)

Location: Bloomingdale, IL

Schedule: Monday–Friday \| 8\-hour shift

Compensation: $70,000 base \+ 10% Merit\-Based Bonus

Position Type: Full\-Time### Why Join Big Bolt LLC?

Established in 1977 and headquartered in Bloomingdale, IL, Big Bolt LLC is an ISO 9001–certified specialty fastener manufacturer. Big Bolt focuses on producing non\-standard, custom fastener solutions that customers won’t find off the shelf—delivered with market\-leading turnaround times. At Big Bolt, quality, precision, and customer service drive everything we do. Join a collaborative, growth\-oriented sales team where strong performance is recognized and career advancement is encouraged.### What We Offer:

✅ Health, Dental, Vision \& Life Insurance

✅ Disability Insurance \& Health Savings Account (HSA)

✅ 401(k) with Company Matching

✅ Paid Time Off

✅ Merit\-Based Bonus Program

✅ Career Growth Opportunities within the Sales Team### Your Role as New Business Development – Sales:

Under the direction of the VP of Sales, this role supports new and low\-spend customers to improve the customer experience while increasing revenue. Sales Operations Specialist (Inside Sales) serves as a key point of contact for customers, manages quotes and orders, and ensures accurate sales documentation within Big Bolt’s ERP system. This position represents a mid\-point career progression opportunity on the Sales Team, offering long\-term advancement for strong performers who consistently demonstrate sales, communication, and organizational skills.### Key Responsibilities:

Sales \& Order Management* Enter sales quotes and orders into NetSuite ERP

• Prepare, update, and maintain sales quotes, including identification of routing steps when required
• Manage quotes, orders, and communications through customer portals
• Follow up with customers on open sales quotes

Customer \& Internal Communication* Maintain regular contact with customers to support engagement and satisfaction

• Communicate with Sales Engineers as needed
• Coordinate across Sales, Quality Control, Purchasing, and Shipping on open quotes and orders

Problem Resolution \& Process Support* Resolve order issues by reviewing sales data and work order history

• Assist with resolving material\-related issues, including:
• Material shortages
• Inventory discrepancies
• Operational errors
• Material receipt discrepancies (multiple heats or partial deliveries)
• Execute RMAs and monitor returned material to support rework orders
• Review customer credit requests and submit to Accounting
• Recommend and assist with implementation of sales process improvements

Other Duties as Assigned### What You Need to Succeed:

✔ Key Competencies:* Strong written and verbal communication skills

• High attention to detail with strong organizational skills
• Ability to prioritize multiple tasks in a fast\-paced environment
• Customer\-focused mindset with a passion for service excellence
• Strong collaboration skills across cross\-functional teams

✔ Qualifications:* Associate’s Degree (Business Administration or related field preferred)

• 5\+ years of sales experience
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Experience using ERP and CRM systems
• Prior fastener industry experience is a plus, but not required—eagerness to learn is essential

Apply Today!

Take the next step in your sales career with Big Bolt LLC, where precision manufacturing meets customer\-focused solutions and long\-term growth opportunities.

Pay Range: Starting from USD $71,000\.00/Yr.