Director of Business Operations

About This Role

Position Summary

The Director of Operations \& Business Development is responsible for running day\-to\-day operations while driving growth through structured sales systems, partnerships, retention strategies, and KPI\-based management. This role is ideal for a hands\-on leader who can build systems, manage people, and produce measurable revenue results in a fast\-moving founder\-led business.

Key Responsibilities

1\) Operations Leadership

• Own daily operations across classes, camps, front desk, and customer experience
• Build, document, scheduling, attendance, parent communication, safety, and service standards
• Ensure smooth program execution, instructor readiness, and consistent class quality
• Coordinate facility needs: supplies, maintenance, cleanliness, and vendor management
• Create weekly operating rhythm: team meetings, reports, and issue resolution

2\) Team \& Staffing Management

• Hire, onboard, train, and manage instructors, assistants, and administrative staff
• Build staff schedules based on enrollment demand and labor targets
• Set performance expectations, coaching plans, and accountability systems
• Maintain a strong culture of professionalism, warmth, and excellence with children and families

3\) Business Development \& Growth

• Own enrollment targets and the full funnel: lead → inquiry → tour/trial → enrollment → retention
• Build and manage partnerships with NYC schools, PTAs, community organizations, and local networks
• Create referral programs, outreach campaigns, and partnership proposals
• Support marketing initiatives by tracking ROI and improving conversion strategy
• Develop pricing/package recommendations to support growth and profitability

4\) Metrics, Reporting \& Continuous Improvement

• Build simple dashboards in Excel/Google Sheets and ensure CRM accuracy
• Identify bottlenecks, implement solutions, and improve systems continuously

5\) Customer Experience \& Retention

• Ensure top\-tier parent communication and customer support
• Create systems for feedback, service recovery, and loyalty/referrals
• Reduce churn and increase re\-enrollment through proactive engagement

Qualifications (Required)

• 3–5\+ years experience in operations \+ business development/sales growth in a service business (education, childcare, enrichment, fitness, hospitality, or similar)
• Proven track record of increasing revenue/enrollments with measurable results
• Strong people management experience (hiring, training, scheduling, accountability)
• Comfort with CRM tools and reporting (HubSpot \+ Google Sheets/Excel)
• Excellent communication, negotiation, and problem\-solving skills
• High ownership mindset; thrives in an in\-person, fast\-paced environment

Preferred / Nice to Have

• Experience with children’s programs, after\-school centers, studios, or camps
• NYC school/community partnership experience
• Multi\-location or scaling experience
• Bilingual (English \+ another language)

Job Types: Part\-time, Contract

Pay: From $25\.00 per hour

Expected hours: 30 – 35 per week

Work Location: In person