Business Operations Administrator

About This Role

TITLE AND CLASSIFICATION:Business Operations Administrator

REPORTING LOCATION: US Remote

REPORTING MANAGER:Commercial PM, Business Ops

PRIMARY OBJECTIVES: We are seeking a highly organized and detail\-oriented Business Operations Administrator to provide administrative and financial execution support to our customer\-facing teams, including Business Development, Finance, and Project Leadership. This is a junior, execution\-focused role responsible for maintaining accurate financial and contract data in Salesforce, supporting end\-of\-study financial reconciliation, and processing small contract amendments related to scope and pricing changes. The role plays a critical behind\-the\-scenes function in enabling customer\-facing teams to operate efficiently, stay aligned, and deliver a strong client experience. This position does not own revenue recognition policy, financial decision\-making, or pricing strategy. It is responsible for accurate system entry and administrative execution based on approved inputs.

DUTIES AND RESPONSIBILITIESSupport for Customer\-Facing Teams* Provide day\-to\-day administrative support to Business Development, Finance, and Project Leadership

• Act as a coordination point to ensure client financial and contract information is accurate, complete, and up to date
• Reduce administrative burden on customer\-facing teams by owning executional tasks and system updates
• Understand how accurate and timely administrative execution supports project delivery and overall client experience

Revenue Schedule Entry, Project Setup \& Salesforce Administration* Support accurate project setup and maintenance in Salesforce following contract execution

• Enter revenue recognition schedules into Salesforce based on:
• Approved contracts
• Defined project milestones
• Update revenue schedules following approved amendments or scope changes
• Ensure consistency and data accuracy across systems

End\-of\-Study Financial Reconciliation Support* Support end\-of\-study financial reconciliation by:

• Gathering required documentation
• Comparing contracted scope versus completed work
• Flagging discrepancies for review by Finance or Project Leadership
• Coordinate with internal teams to support timely financial closeout of studies

Contract Amendments \& Administrative Processing* Support the preparation and processing of contract amendments for:

• Small scope adjustments
• Minor pricing changes
• Ensure amendments reflect approved changes and are properly documented
• Maintain organized, audit\-ready records of contracts, amendments, and related financial documentation

Process, Timeliness \& Data Support* Process revenue schedules, amendments, and reconciliation support activities in line with internal expectations

• Maintain clean, accurate data in Salesforce and related systems
• Support internal reporting related to project financials and administrative workflows
• Follow established processes and contribute to continuous improvement of administrative workflows

QUALIFICATIONS AND SKILLSRequired* Strong organizational and administrative skills with high attention to detail

• Comfort working with structured financial and contract data
• Experience using SalesForce
• Ability to follow defined processes and handle accuracy\-critical tasks
• Strong communication skills and ability to work with cross\-functional teams
• Proficiency in Excel or similar tools

Preferred* Experience in life sciences, CRO, healthcare, or professional services environments

• Exposure to project\-based work or client operations

EDUCATION AND EXPERIENCE

Bachelor’s degree in Business Administration, Finance, Accounting, Life Sciences, or a related field

• or equivalent combination of education and relevant administrative experience*

PHYSICAL DEMANDS AND WORK ENVIRONMENT (for office\-setting personnel)* Must be able to sit for long periods of time using a computer in a typical home office environment.