Sales Operations Manager - US

About This Role

Position Summary, Responsibilities and Expectations: * Provide Sales Operations support from price quotes thru order fulfillment, backlog management, on time deliveries, invoice disputes/resolutions and general customer inquiries. * Ensure orders, shipments and deliveries are executed based on delivery expectations that meet customer requirements and follow company guidelines, with a focus on minimizing Chargebacks from Customer programs. * Ensure entire customer request for quote (RFQ) process from request to order fulfillment is processed in a timely manner by all support representatives. * Coordinate with Accounting on revenue recognition, credit approval, accounts receivable management, and cash applications Validate and analyze sell through data to ensure customers’ inventory levels are proactively managed and the corresponding sell through trends align with the regional sales managers and account managers goals, and with the company goals and forecast. * Perform sales analytics and performance measurement reporting against key performance indicators (i.e. order accuracy, order booking within defined thresholds, on time shipment, on time delivery, backlog management, container management) * Perform ERP Administration and implement changes for continual process improvements. * Work closely with senior sales leadership to define the optimal performance measurements and performance management programs required to ensure sales organization success. Aligns reporting, training, and operational metrics with these performance management priorities. * Provide leadership to assure alignment, teamwork and transparency across departments. Liaises with sales, client services, marketing, legal, IT, and supply chain. * Apply project management concepts when working with the Information Systems team to define and implement processes which will maximize systematic processing. * Implement process improvements to support business growth and scalability; collaborate with other functional areas where needed to ensure processes are holistic. Utilize Collaborative Planning with respective customers for revenue and predictability. * Partner with customers on supply chain initiatives that will improve end-to-end performance. * Identify cost savings opportunities and implement operational efficiencies where needed. * Drive direct customers to implement EDI order and Return Merchandise Authorization (RMA) processing. * Initiate Collaborative Planning, Forecasting and Replenishment (CPFR) processes with key customers. * Create and implement regular scorecard review processes with key customers to compare their performance to other customers, and to compare Corsair performance to other vendors. * Establish weekly customer metrics highlighting trends by customer and channel. * Facilitate and drive to closure customer specific marketing programs and promotions. * Focus on Internal and External Audits to ensure compliance for SOD’s and SOX’s requirements. Good detailed/audit of SOP’s for compliance. * Exhibit ability to work effectively with people at all levels of the organization. * Interpret and communicate work procedures and company policies to team members. * Maintain professional internal and external relationships that meet Corsair’s core values. For roles that are based at our headquarters in Milpitas, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. Annual Salary Range $130,000—$150,000 USD CORSAIR (NASDAQ:CRSR), founded in 1994, is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines, CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans. CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality. The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries. CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops, Drop, a community-driven company that designs and curates enthusiast keyboards and peripherals, and Fanatec, a leading manufacturer of high-end sim racing hardware. **BENEFITS:** * Comprehensive medical, dental, and vision benefits * Bonus * 401K Plan * Tuition Assistance * Employee Discount Purchase Program * Paid Parental Leave * Employee Stock Purchase Program * Generous paid time off and holidays * Pet Insurance