Project Manager, Customer Operations

About This Role

Major Duties

Classification: Exempt / Non\-Bargaining

Position may be located remote. \#LI\-Remote

Fidium is where next\-generation fiber meets next\-level opportunity. With a vision to be America’s favorite fiber internet and network services provider, we deliver lightning\-fast and reliable connections to families, businesses, and communities.

Backed by one of the nation’s top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement—empowering every team member to make a meaningful impact.

As a Project Manager supporting Field Operations, you will play a pivotal role in overseeing complex projects from initiation to completion. You will be responsible for leading cross\-functional teams, tracking that budgetary needs are met, and ensuring that projects are delivered on time and within scope. This position requires strong leadership skills, exceptional communication abilities, and a proven track record of managing large\-scale projects.

Responsibilities

• Lead and manage multiple high\-impact projects simultaneously, ensuring alignment with organizational goals.
• Develop and maintain project plans, timelines, and budgets, making adjustments as necessary to meet changing requirements.
• Collaborate with stakeholders across departments to define project objectives, deliverables, and success criteria.
• Facilitate project meetings, providing updates to stakeholders and senior management on project status, risks, and issues.
• Identify potential risks and develop mitigation strategies to ensure project success.
• Mentor and guide other team members, fostering a culture of continuous improvement and professional development.
• Utilize project management tools and methodologies to track progress and ensure adherence to best practices.
• Prepare comprehensive project documentation, including project charters, status reports, and lessons learned.

Qualifications

• Bachelor’s degree in Business Administration, Project Management, or a related field; Master’s degree preferred.
• PMP (Project Management Professional) certification or equivalent is highly desirable.
• Minimum of 7\-10 years of experience in project management, with a focus on managing large, complex projects.
• Proven experience leading cross\-functional teams and managing stakeholder relationships.
• Strong analytical and problem\-solving skills, with the ability to make data\-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to influence and negotiate effectively.
• Proficiency in project management software (e.g., Microsoft Project, Asana, Trello) and Microsoft Office Suite.
• Ability to thrive in a fast\-paced environment and adapt to changing priorities.
• Telecommunications industry experience preferred.

Benefits Offered

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Salary

Pay range (commensurate with skills and experience): $100,000 \- $120,000 Annual Salary

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.