Sales Operations Manager, Costco

About This Role

**Harvest Group is a trusted integrated commerce agency that specializes in serving CPG suppliers looking to grow their business at Walmart, Target, Amazon, Kroger, Sam’s Club, Costco, and Harris Teeter. Harvest Group offers a connected commerce solution leading their clients with account management, digital content management, retail media management, and replenishment services. Established in 2006, our multi-functional team of retail experts leverages first-class systems and technologies to support our clients along every step of the retail journey.** **At Harvest Group, our culture and values are at the core of everything we do. This is evident in every area of our business – in our people, relationships, processes, and ultimately in how we serve our clients. This approach has humbly allowed us the opportunity to receive the following awards:** * **Inc Best Places to Work - 2025** * **Great Place to Work Certified – 2024** * **Fortune’s Best Workplaces for Women – 2024** * **Fortune’s Best Medium Workplaces – 2024** * **Fortune’s Best Consulting & Professional Services - 2024** * **Business Intelligence Group Best Places to Work - 2023** **Harvest Group Values** * **Integrity: Doing what is right in all things** * **Relationship: Pursuing depth, trust, and collaboration** * **Service: Laboring for others with humility and care** * **Excellence: Delivering extraordinary performance and results with humility** * **Journey: Embracing our past and planning for our future with faith** **Description** **The Sales Operations Manager supports our Costco business by ensuring strong operational execution across sales, promotions, and financial processes. This role partners closely with the sales team, clients, and Costco to manage day-to-day operations, turn data into actionable insights, and proactively resolve issues that impact performance.** **This is a hands-on role for someone who understands Costco systems, thrives in a fast-paced retail environment, and brings a proactive, solutions-oriented mindset.** **To support business needs, this role is targeted to start in early April.** **Responsibilities** * Provide day-to-day operational support for the Costco sales team, including order processing, scheduling demos, and resolving discrepancies * Serve as a liaison between Costco, clients, and internal sales teams to ensure smooth execution and communication * Support vendor and product setup within Costco systems * Manage and maintain key client documentation such as buy docs, NLC sheets, event contracts, and promotional agreements * Process and manage Costco purchase orders, including resolving pricing, delivery, and fulfillment issues * Support promotional planning and execution across demos, roadshows, endcaps, TPDs, margin adjustments, and audits * Utilize Costco CRX data to support forecasting, strategy development, and business-building insights * Provide retail, category, and industry context to help identify opportunities and risks * Track accruals, merchandising funds, and promotional spend * Support reconciliation, audit processes, and Costco claims * Proactively identify process improvements and recommend solutions that enhance operational efficiency **Requirements** * **3–5 years of experience supporting a Costco account** * Hands-on experience using Costco CRX data for forecasting and actionable insights * Experience supporting trade management and promotional activities at Costco * Working knowledge of Costco audit and reconciliation processes * Strong proficiency in Excel, Word, and PowerPoint * Highly detail-oriented with the ability to manage multiple priorities * Proven ownership mindset with strong problem-solving skills * Excellent written and verbal communication skills * Comfortable working independently in a remote environment * Curiosity for retail and adaptability in a constantly changing marketplace **What We Offer** Harvest Group understands that investing in our people and culture are vital to successfully attracting and retaining top talent. Our goal is to offer competitive compensation and benefits packages to all employees. Each year, we invest time to research and evaluate how our packages line up with the latest market dynamics. We carefully consider a wide-ranging list of factors to determine compensation, including but not limited to level of job-related experience, knowledge, skills, location, etc. Base pay is just one component of the total compensation and benefits package. The national hiring range for this position is $70,000-$80,000/annually. Additionally, this position is eligible to participate in our bonus program. Our robust benefits package was created to help support employees physically, financially, and emotionally through life’s big milestones and in your everyday life. Benefits include but are not limited to Medical, Dental, Vision, 401K, PTO, Charitable Gift Matching Program, Volunteer Hours, and more! ***Our heart at Harvest is to provide and maintain a work environment that fosters diversity, inclusivity, authenticity, mutual respect, professionalism, and growth. Harvest Group is an equal opportunity employer that does not discriminate on the basis of race, creed, color, religion, age, marital status, familial status, national origin, ancestry, disability or handicap, sexual orientation, gender identity or expression, veteran status, and any other characteristic protected by applicable federal, state, or local laws.*** **We encourage all interested candidates to apply.**