Sales Operations Manager

About This Role

Imperial is seeking a self\-directed Sales Operations Manager to assist with implementing strategic plans, improving process efficiencies, and enhancing intradepartmental communication and processes.

• Full Time
• Location: Bourbon, Mo.
• Hybrid Role (4 Days Onsite)

What You’ll Be Doing

• Implementing strategic plans for the sales channel.
• Managing and hiring Customer Service Representatives and Account Managers.
• Leading training, development, and coaching for direct report team members.
• Building and maintaining strong professional relationships with internal and external customers and suppliers.
• Collaborating with the Senior VP of Sales, Marketing, and other departments to implement new programs and execute current business strategies.
• Leading process improvement initiatives and new implementations across the organization.
• Resolving escalated issues and providing support to team members.
• Assisting the Director of Sales Administration with special projects and other duties as needed.

What We Need

• Proven customer service experience.
• Minimum of 5 years of progressive leadership experience in sales operations.
• Bachelor’s Degree in Business Management or a related field.
• Experience with web\-based programs.
• Administrative experience in sales operations.
• Strong leadership and coaching abilities.
• Excellent written and verbal communication.
• Ability to prioritize tasks and manage time effectively.
• A detail\-oriented and process\-driven approach.

Benefits

• Free Hats
• 401K with company match
• Health care (medical, dental, vision)
• Employee Assistance Program
• PTO (vacation, personal days, 9 company holidays)
• Opportunities for continuing education
• Employee product discounts
• Relocation to the greater St. Louis area (if needed)

To apply, please click “apply”! We look forward to meeting with you.

Company Overview

Since 1916, Imperial has epitomized luxury, authenticity, and individuality by crafting premium headwear, apparel, and accessories with an unwavering dedication to quality and detail. Our team is committed to excellence–serving customers in golf, retail, corporate, and destination/leisure markets. We are available in the top resorts, golf courses, national sporting events, and retail locations nationwide. As the \#1 headwear brand\* in the golf market and an entrusted licensing partner for companies including Nike, Adidas, and Peter Millar–Imperial is leading the industry in decorative apparel.

• Voted by the Association of Golf Merchandisers (AGM) and reported by Golf Datatech

Our Mission: We create and deliver innovative, and premium quality products with unmatched speed and exceptional service.

Imperial is an equal\-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds.

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