Manager, Customer Data Enablement

About This Role

At Johnson \& Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson \& Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson \& Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Data Analytics \& Computational SciencesJob Sub Function:

Business IntelligenceJob Category

ProfessionalAll Job Posting Locations

Raritan, New Jersey, United States of AmericaJob Description:

Johnson \& Johnson is recruiting for a Manager, Customer Data Enablement, to join our MedTech Surgery business based in Raritan, NJ.

\#Li\-Hybrid

About Surgery

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting!

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

The Surgery team at J\&J MedTech develops innovative surgical technologies and solutions across specialties including metabolic disease, cardiovascular disease, and cancer. We offer choice across surgical approaches, from sutures and sealing devices to robotics and digital solutions, with relentless focus on improving patient outcomes.

The Manager, Customer Data Enablement will lead the strategy, assessment, integration, and operationalization of our customer and provider data across a diverse set of sources. This role will own and elevate our existing SOURCEVIEW™ capabilities and drive the cohesive use of third‑party datasets such as Vizient\-Market\-Pulse, Premier Surpass, GHX, and other market, claims, and provider‑network data.

This role works across the commercial ecosystem, collaborating closely with Key Account Management (KAM), Field Sales, Deal Excellence, Customer Insights, Data Solutions, Marketing, Contract Management, and IT, as well as with external data providers such as Vizient, Premier, individual customers, GHX, claims and registry aggregators, and other technical partners to translate data into actionable commercial insights and business outcomes.

Key Responsibilities

Data Strategy \& Stewardship

• Define and lead a unified customer data strategy covering SOURCEVIEW™, third‑party market and provider datasets, CRM, and transactional data.
• Establish standards for data ingestion, normalization, identity resolution, lineage, quality, access, and lifecycle management.
• Ensure all data activities follow privacy, security, and regulatory requirements.

Platform Development \& Operationalization

• Develop and enhance multi‑source customer data products, including architecture, data model, UI/UX, ingestion flows, and integration logic.
• Translate business needs from commercial team members into use cases and functional requirements for engineering teams.
• Partner with engineering and data teams to design and operationalize new data pipelines, APIs, EDI ingestion workflows, SFTP transfers, and BI‑ready consumption layers.

Data Sourcing, Vendor Evaluation \& Contract Management

• Evaluate, recommend, and maintain collaborative relationships with key data providers; lead RFPs, technical evaluations, and procurement activities.
• Assess data coverage, refresh cadence, interoperability, and commercial value to inform vendor selection.

Analytics, Insights \& Commercial Impact

• Translate multi\-source data into actionable insights that support sales strategy, segmentation, pricing, and account planning.
• Build and deliver benchmark dashboards, adoption metrics, voice of customer feedback loops, and executive business reviews that demonstrate the value of customer data investments.
• Identify trends, opportunities, and risks grounded in integrated customer datasets and provide clear, commercially relevant recommendations.

Enablement, Organizational Change \& Adoption

• Champion the customer data ecosystem and deliver training, playbooks, and usage guidelines to support commercial teams.
• Drive adoption through targeted team member engagement and continuous performance tracking.

Cross\-Functional Leadership \& Influence

• Act as the primary liaison between Commercial teams and Data Solutions/IT for platform roadmap prioritization, feasibility assessment, and delivery sequencing.
• Facilitate workshops to define business rules, matching logic, customer hierarchy structures, and integration with CRM/MDM.
• Influence senior collaborators and cross\-functional partners without direct authority.

Success Measures

• Delivery and adoption of the SOURCEVIEW™ platform and integrated data ecosystem, with demonstrated commercial value and expanded usage across the organization.
• High team member satisfaction with data products, insights, and enablement.
• Improved data quality, lineage, timeliness, and accessibility for decision‑making.
• Timely procurement and onboarding of third‑party datasets with documented value.

Required Qualifications

• Bachelor’s degree or equivalent experience in Business, Data Science, Computer Science, Public Health, Health Administration, or related field.
• Minimum of 6 years of related experience
• Demonstrated ability leading customer/provider data platforms, third‑party healthcare datasets, or commercial analytics in the medtech or healthcare domain.
• Experience leading data platform development or major redesign initiatives, including requirements gathering and translation into technical specifications.
• Familiarity with data governance, privacy regulations, data\-use agreements, and commercial compliance standards.
• Demonstrated experience evaluating, procuring, and integrating internal and external datasets.
• Collaboration and leadership skills; ability to influence in a highly cross\-functional environment.
• Excellent written and verbal communication skills with ability to articulate technical concepts in business terms.

Preferred Qualifications

• Advanced degree (MBA, MPH, MS) or equivalent experience.
• Solid understanding of data transfer protocols (APIs, REST, JSON, XML, EDI standards, SFTP) and cloud\-based data architectures.
• Technical familiarity with SQL, cloud data platforms (Azure/AWS), ETL/ELT concepts, and BI tools (Tableau, Power BI).
• Experience with MDM, identity resolution, and CRM data structures.
• Prior experience with GPO, IDN, health system datasets, or healthcare supply chain data.

Benefits Summary

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short\- and long\-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long\-term incentive program.
• Employees are eligible for the following time off benefits:
• Vacation – up to 120 hours per calendar year
• Sick time \- up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year
• Work, Personal and Family Time \- up to 40 hours per calendar year

Additional information can be found through the link below!

https://www.careers.jnj.com/employee\-benefits

Johnson \& Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

• Johnson \& Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact\-us/careers*. Internal employees contact AskGS to be directed to your accommodation resource.

Required Skills

Preferred Skills

Advanced Analytics, Business Intelligence (BI), Cross\-Functional Collaboration, Data Analysis, Data Governance, Data Privacy Standards, Data Quality, Performance Measurement, Process Improvements, Tactical Planning, Team Management, Technical Credibility, Workflow AnalysisThe anticipated base pay range for this position is :

$102,000\.00 \- $177,100\.00

Additional Description for Pay Transparency

The Company maintains highly competitive, performance\-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.