Learning Knowledge Innovation & Enablement Analyst

About This Role

Purpose of Your Role

The Learning Knowledge Innovation \& Enablement Analyst supports the execution and sustainability of learning operations, knowledge management, and enablement practices across the Learning Team at Liveops. Reporting to the Head of Learning Knowledge, Innovation \& Enablement, this role focuses on operational rigor, documentation excellence, and systems enablement to ensure learning programs scale effectively and remain compliant with client and internal requirements. Approximately 50% of this role is dedicated to Knowledge Management activities.

Qualifications We’re Looking For

• Bachelor’s Degree or equivalent years of relevant work experience required
• 2–4 years of experience in learning operations, enablement, knowledge management, or a related analyst role
• Knowledge Management certification preferred (KCS or equivalent strongly desired)
• Experience working in Salesforce Lightning; familiarity with comparable enterprise platforms strongly preferred
• Demonstrated experience in technical writing, documentation standards, and content governance
• Experience supporting operational workflows, process documentation, and cross\-functional initiatives
• Strong analytical, organizational, and problem\-solving skills
• Ability to work independently while managing multiple priorities and deadlines

Competencies You Bring

• Operational Rigor
• Systems Thinking
• Attention to Detail
• Written Communication Excellence
• Risk Identification
• Continuous Improvement Mindset
• Collaboration

Value You Deliver

• Partner with Learning leadership to implement, document, and maintain operational processes that support scalable learning delivery
• Own and contribute to Knowledge Management practices, including documentation standards, content lifecycle management, and continuous improvement
• Develop and maintain operational workflows, job aids, playbooks, and centralized documentation libraries
• Ensure learning documentation is accurate, current, accessible, and aligned with client and internal requirements
• Maintain a working knowledge of client certification requirements and learning enablement standards
• Identify, document, and surface operational risks, gaps, and inefficiencies with recommended mitigation actions
• Support system enablement and reporting efforts within Salesforce Lightning and related tools
• Collaborate cross\-functionally with Learning Design, Facilitation, BI/Analytics, Technology, and Program Operations
• Contribute reusable templates, standards, and process artifacts to support consistency and scale
• Fulfill additional responsibilities and project work as required to support Learning Team priorities

Essential Job Functions

• Ability to sit or stand at a desk for extended periods while working on a computer
• Ability to work independently, manage priorities, and meet established deadlines
• Ability to participate in virtual meetings in a distraction\-free environment
• Strong written communication skills for creating clear, concise, and structured documentation
• Adherence to Learning Team organizational guidelines and documentation standards

About Liveops

Liveops partners with Fortune 500 brands to provide exceptional on\-demand outsourced customer support, specializing in healthcare, retail, insurance, and financial services. Our people\-first approach enables us to deliver high\-quality, scalable solutions that help our clients exceed their customer service goals. As a Liveops employee, you’ll be part of a collaborative, purpose\-driven culture that values curiosity, innovation, and results. We pride ourselves on fostering an inclusive and supportive environment, with resources like our employee resource groups, wellness program, and other initiatives that empower employees to thrive personally and professionally. Liveops offers excellent benefits, including comprehensive insurance, a 401(k) match, and a flexible vacation plan, ensuring balance and well\-being for our team members.

Eligibility Requirements

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.

Equal Opportunity Employer