Senior Sales Operations Specialist

About This Role

The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high\-quality healthcare plans are designed to help keep people independent and living life on their own terms. Even in a non\-clinical role, Elderplan employees have an opportunity to make a positive impact on the quality of our health plan members' lives.

Under the direction of the Assistant Director of Sales Operations, the Senior Sales Operations Specialist is responsible for various activities in support of the Sales Department. Job functions include member contact, Enrollment Counselor support, lead management and outgoing member calls. The Senior Sales Operations Specialist manages and runs Elderplan Compliance Data Exclusion Reports; provides coaching and guidance to Retention Specialists; assists Benefits Advisors with insurance verification; schedules visits with members and prospective members as needed, and completes other ad\-hoc reports as deemed necessary by management.

• High School Diploma required, BA/BS degree preferred
• Two or more years in a customer service environment
• Proficient with MS Office (Word, Excel, PowerPoint, etc.) User knowledge of health care related computer systems/applications
• NYS Health and accident License Preferred
• Strong listening skills. Excellent verbal and written communication skills are essential
• Bi\-lingual Spanish/English