Customer Deal Desk Specialist III

About This Role

The Customer Deal Desk (CDD) Specialist leads and manages the contracting process end-to-end for strategic, complex transactions that meet regional criteria requiring CDD involvement. The Customer Deal Desk team is responsible for supporting the North American sales teams from Enablement, Quoting, Approvals, contracting through to Booking and Provisioning as part of the Quote to Cash process. The CDD Specialist will report to the Manager, Customer Deal Desk, and will be responsible for providing high-quality, responsive support to Oracle’s North American Sales teams. The Customer Deal Desk (CDD) Specialist creates, validates and processes contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and business approvals, in response to requests received from Sales. The CDD Specialist sets the overall direction for his/her assigned managed deal(s) and is responsible for the successful execution of the contracting process, ensuring consistency and adherence with Oracle strategy, commitments and goals as well as compliance with Oracle policies and procedures. The CDD Specialist facilitates and co-coordinates discussion amongst Sales and multiple Oracle functional stakeholders (i.e. Collections, RevRec, Finance, Legal, OFD, Business Practices, Migrations, Order Management, etc.) to reach agreement on contracting terms in order to solve complex contracting and quoting scenarios and meet the specific needs of their assigned FBE (Facilitated Buying Experience) deal(s). Desired Skills: * Strong communication, interpersonal, and analytical skills with ability and desire to provide excellent customer-service to internal customers. * Act with a sense of urgency in a dynamic environment. * Must be organized, detail oriented, flexible, and able to prioritize multiple projects with short deadlines independently or with minimal supervision. * Experience leading successful direct partner and client communications. * Knowledge of Contracts/Contract Negotiations * Project management experience * Proactive approach, team player, with positive and “Can Do” attitude. * Results-orientated with critical problem-solving skills. * Good PC skills, esp. in Word/Excel * BS Degree preferred.