Sales Operations Coordinator

About This Role

Duties and Responsibilities

· Supports all incoming telephone calls in a courteous and timely manner and directs calls as needed within the organization.

· Serves as a primary administrative coordination point for Sales management and Regional Sales Managers (RSM’s) for information gathering, documentation requirements and communication efforts into the business operations.

· Serves as a key coordinator for all HubSpot sales tools, to include data management and information exchange within the software package.

· Coordinates with Marketing in support of promotional activities, trade events and notifications to distributor and channel partners.

· Maintains sales quoting tools and templates for update distribution to the sales team or distribution partners.

· Prepares weekly and monthly reporting for Robotic (FA) and Welding Power Sources (WPG) order\-in and sales activities.

· Manages incoming robot and welding job orders, to include documentation collection and distribution to respective departments.

· Supports oversite and monitoring of the Advanced Welding Partners (AWP) Agreement program.

· Fields all customer service calls and shared customer service e\-mail inbox inquiries.

· Serves as a liaison between the Customer Service Department and other internal departments.

· Provides single\-point of contact and data entry for all customers and distributors related to Parts Quotations, Order Entry, Order Shipment, Order Invoicing, Credit Memos, and RGA’s.

· Resolves customer and distributor issues in a timely basis.

· Monitors commonly ordered parts and provides recommendations to Purchasing for safety stock levels, re\-order points, etc. to ensure sufficient stock levels are being maintained.

· Coordinates inventory issues regarding back orders, delivery dates, and expediting orders.

· Logs information onto designated spreadsheets and reports as required.

· Performs additional customer service administrative functions as assigned.

Job Specifications

Knowledge of Sales and Customer Service Concepts, Microsoft Office Software, and CRM Software (Hubspot, Salesforce, Zoho, Pipedrive). Knowledge within a technical industry / technical products background preferred with Customer Service Experience.

Ability to

· Demonstrate a professional demeanor with customers, vendors, and employees.

· Communicate effectively in written and oral methods.

· Ability to prioritize workloads and have flexibility to reschedule tasks when necessary.

· Work in a self\-directed, self\-motivated environment as well as with a team.

· Good organizational skills.

· Ability to multi\-task.

Education and/or Work Experience Requirements

Sufficient formal or informal education to ensure ability to perform at a level required for successful accomplishments of essential duties and responsibilities as listed above.

At least five years of experience in Sales or Customer Service\-related field.

Job Type: Full\-time

Pay: $25\.00 \- $28\.00 per hour

Expected hours: 40 per week

Benefits

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid parental leave
• Paid time off
• Prescription drug insurance
• Travel reimbursement
• Tuition reimbursement
• Vision insurance

Work Location: In person