Director of Sales Operations

About This Role

Job Overview We are seeking a dynamic and strategic Director of Sales Operations to oversee the everyday operations of a PAINT Nail Bar salon. This position ensures that business functions run smoothly, guests receive exceptional service, staff are supported and developed, and the salon achieves financial and operational goals.

Responsibilities

Operational Leadership

• Oversee daily salon operations, ensuring services are delivered efficiently and to brand standards.
• Monitor appointment scheduling, client flow, and service quality.
• Maintain a clean, safe, and welcoming salon environment.
• Handle opening and closing procedures when needed.

Team Management \& Development

• Lead and support all salon team members.
• Coach, mentor, and train staff to uphold customer service and operational excellence.
• Communicate expectations clearly and address performance concerns.
• Foster a positive, team\-oriented culture.

Guest Experience \& Service

• Ensure consistent high\-quality guest experiences that reflect brand values.
• Resolve guest concerns with professionalism and compassion.
• Promote upselling of services and retail products.

Business \& Financial Duties

• Work with salon owners or franchisees to set and meet operational \& financial goals.
• Assist with budgeting, sales tracking, and financial reporting.
• Help manage inventory — ordering supplies and controlling stock levels.
• Contribute to marketing, events, and local promotions.

Communication \& Collaboration

• Serve as a point of contact between staff and ownership/franchise leadership.
• Communicate daily operational needs, performance updates, and guest feedback.
• Coordinate with other salon leadership for brand consistency.

Experience

• Proven experience in retail, salon with strong track record of leading teams and meeting or exceeding operational \& financial targets.
• Strong leadership and people\-management skills
• Excellent communication and customer service orientation
• Highly organized, multitasks well under pressure
• Experience in retail/service operations or salon management
• Basic financial acumen (sales reporting, budgeting)
• Passion for the beauty industry and client experience

Work Environment

• Full\-time, in\-salon role requiring flexibility (including busy weekends/evenings).

Fast\-paced, guest\-centric, and team\-oriented atmosphere focused on brand reputation and service excellence.

Pay: $17\.00 \- $21\.00 per hour

Benefits

• Flexible schedule

Work Location: In person