HR Director / Business Operations Administrator

About This Role

Company: We are a small, family-owned company located with a national park in our backyard. We operate two locations seasonally providing goods to tourists and locals alike, welcoming team members each season from across the country as well abroad through our J-1 program. Our team is tight knit, motivated by the incredible place we live and the service we provide.

This position is based in Columbia Falls with regular travel to both locations (at least once every two weeks).

Responsibilities Include

HR Director (0.66 FTE) will lead and direct all HR functions in alignment with the organization’s strategic objectives while fostering a positive workplace culture. This role is responsible for recruitment, employee development, performance management, compliance, employee relations, and other HR functions.

Strategic Leadership

• Develop and implement HR strategies aligned with organizational goals
• Work with ownership to create high performance culture and positive work environment
• Monitor various HR metrics, reporting to ownership

Recruitment and Hiring

• Oversee recruitment process to attract and retain staff
• Coordinate closely with location leads to develop workforce planning strategies to meet staffing needs throughout season
• Orient and onboard staff upon arrival
• Performance Management
• Ensure proper training and certifications for all positions
• Lead performance review process in alignment with organizational goals to foster continuous improvement
• Perform evaluations and corrective actions as needed

Compensation Management

• Prepare payroll and labor reports
• Conduct regular review of compensation to ensure competitiveness and retention
• Oversee records retention for all employees
• Employee Relations
• Provide guidance and support to location leads in conflict resolution, disciplinary actions, and grievance procedures.
• Foster employee engagement and open communication

Compliance and Policy Development

• Ensure adherence to labor laws, regulations, and policies
• Develop, update and implement HR policies and procedures.

Business Operations Administrator (.33 FTE) Coordinate and manage centralized support services across various departments and locations, ensuring efficiency and consistency in operations.

Service Coordination

• Oversee delivery of services including: IT support, HR functions, finance management, and customer service
• Actively monitor email inboxes and online customer service needs
• Ensure coordination within various systems: phone, point of sales, time clock, etc.

Data Management

• Maintain accurate records and documentation, providing reports and metrics as needed

Retail Support

• Provide guidance and work collaboratively with Retail Lead to ensure quality product merchandise in store and grow online store
• Support order fulfillment from each location
• Provide retail reporting

General requirements

• Bachelor's degree in Human Resources Management or Business Administration or related field and 5 years’ experience in an HR or management role.
• Or 10 years’ experience including significant management experience
• Strong interpersonal communication skills with team members of all levels, from owner to line staff.
• Strong knowledge of employment regulations
• Proven ability to handle sensitive and confidential information
• Strong organizational skills
• Professional HR cert is a plus
• Sales operations background preferred
• Hiring experience preferred
• Familiarity with various IT systems (POS, CRS, Excel, Canva, Dropbox, etc)

Benefits

• Year-round position with 1 month paid leave between Thanksgiving and Christmas
• Flexible scheduling
• Professional development opportunities
• Use of company vehicle for travel

Job Type: Full-time

Pay: From $30.00 per hour

Expected hours: 35 – 45 per week

Work Location: In person