Business Operations Manager

About This Role

Company: Rooted Coaching,, LLC

Location: Remote (US\-based, CST or EST preferred)

Type: Part\-Time W9

Compensation: Competitive base with performance\-based growth and annual bonus opportunities

At Rooted Coaching, we do more than help people look good. We help them feel good, live longer, and build lives that are rooted in health, strength, and sustainability.

We offer 1:1 coaching for individuals, corporate wellness for organizations who give a damn about their people, fitness training that doesn’t wreck your hormones, and mentorship for coaches who are ready to level up in this industry — without burning out.

We move fast, we do things right the first time, and we care deeply about the people we serve. Our systems are sharp, our delivery is intentional, and our standards are high.

This role is built for someone who doesn’t need hand\-holding, thrives on clarity, and gets genuine satisfaction from running a tight ship behind the scenes.

Role Overview

As the Operator, you’re the engine. You’ll own the day\-to\-day operations that keep the business running smoothly \- from systems and automations, to client lifecycle workflows, to making sure payments are processed cleanly and no details are slipping through the cracks.

This is meant for someone who wants to make an impact by making sure everything works. You’ll create structure, solve problems before they become problems, and free up the founder’s time by owning the backend of the business.

This role owns

• internal systems and automations
• client lifecycle integrity
• revenue and payment accuracy
• operational clarity across teams
• execution without constant oversight
• must be proficient with GoHighLevel

Team Standards

We’re a team of smart, empathetic, and driven people who believe in excellence \- but not at the cost of integrity, sustainability, or impact.

Here’s what we value and expect

• Intellectual horsepower \+ curiosity: You’re someone who asks “why,” loves to learn, and thrives on getting better. You’ll be working inside a high\-growth company with evolving needs \- we need someone who’s not just along for the ride, but helping drive the car.
• Ownership without ego: You take pride in your work and don’t need to be micromanaged. If something breaks, you fix it. If something’s unclear, you clarify it. If it needs doing, you get it done.
• Clear communication: We value direct, thoughtful, and honest communication. No fluff, no drama, just a team that moves well together and communicates like grown adults.
• Human\-first mindset: We work with real people and help them through real transformation. Empathy, attention to detail, and a calm presence under pressure go a long way here.

Core Responsibilities

• Note: Full scope, ownership areas, and performance standards are outlined in the Operator Role Sheet provided during the interview process.*

You’ll have full ownership of

• Operational systems \+ automations: Build, manage, and optimize backend tools that keep the business flowing. Zapier, AirTable, Stripe, GHL.
• Client lifecycle management: Ensure client onboarding, offboarding, and transitions happen without friction or missed steps \- across 1:1 coaching, corporate wellness, and mentorship offers.
• Revenue \+ payment integrity: Oversee payment processing, troubleshoot billing issues, and ensure subscriptions, invoices, and payouts run clean.
• Project \+ team coordination: Keep timelines moving, people accountable, and priorities clear across multiple internal projects \- including overseeing VAs or freelancers as needed.
• SOPs \+ documentation: Build out and maintain standard operating procedures that allow the business to scale \- and stay stable.
• Founder insulation: Protect the founder’s time by taking full ownership of daily ops \- and stepping in with solutions before problems ever make it to her plate.

Qualifications

• A technical, engineering, or business degree, or degree in a related field OR 1\-3 years of professional experience in handling various tools, projects, and accounts.
• Mastery understanding of GoHighLevel
• Preference of familiarity with AirTable, Kajabi, Asana, Zapier, APIs, Stripe, Zoom, Slack. .
• Strong analytical skills, systems thinking, and attention to detail
• Strong written and verbal communication skills.
• Ability to effectively plan and manage multiple projects simultaneously.
• Strong work ethic \& high level of integrity.
• Excellent time management skills.
• Strong familiarity with Google Workspace and various business software.
• Based in the U.S., preferably in the Eastern or Central Standard Time Zone.

If this sounds like the perfect opportunity, please send a resume and cover letter to kayceehines5518@gmail.com with the subject line: “Operator \- NAME”.

Pay: $30\.00 \- $50\.00 per hour

Expected hours: 20\.0 per week

Benefits

• Flexible schedule

Work Location: Remote