Retail and Sales Operations Manager

About This Role

Seeking a creative thinker and great communicator for a job that makes a difference!

Swahili Coast is a Wilmington\-based apparel and gift brand working in partnership with artisan co\-operatives in East Africa. We are growing, and we have store locations in downtown Wilmington and in downtown Asheville, as well a design studio and fulfillment center in downtown Wilmington. You can learn about our company by visiting our website at SwahiliCoastDesign.com

We are hiring a Retail and Sales Operations Manager for an immediate start. We are open to both full and part time candidates, both hourly and salaried, and can adjust job responsibilities accordingly for the right candidate.

We are looking for someone creative who wants to help us build excitement and cultivate culture\-\-both as part of the downtown Wilmington independent retailer community, as part of the fair trade community, and as part of our growing company! We are looking for candidates that are sales oriented, with excellent storytelling and sales skills, as well as comfort with organization and implementing systems for other staff members.

Day\-to Day Responsibilities

• In\-store retail sales
• Scheduling for the retail store
• Maintaining store inventory through inventory requests to our warehouse
• Maintaining an accurate point of sale system
• Supporting staff training
• Merchandising the store

CREATIVE Responsibilities

• Creating exciting seasonal displays
• Working with our Social Media Manager to create engaging content
• Networking with other retailers in downtown Wilmington for events, sales, and creating a welcoming community vibe
• Planning and executing fun in\-store events for customers

Potential Additional Responsibilities

• Wholesale account sales and relationship management
• Retail management for additional store locations
• Hiring/training new staff members

Some perks to the job

• Flexible scheduling (you'd be writing your own schedule!)
• Leadership opportunities in a growing company
• Commission in addition to salary or hourly wage
• A job that makes a real difference in the lives of awesome East African Artisans!

Starting wage is dependent on experience/responsibilities, but we are open to both salaried and hourly pay, with additional commission. Some of our staff members average over $22/hr with strong sales. We're flexible and we're growing, and we'd love to work with folks who want to grow with us.

Retail or sales experience is required to be considered for this position, with a strong preference for experience in fashion/gift/boutique environments. If you have management experience, all the better!

Interested applicants should send their resume and introduction letter.

Swahili Coast is an equal opportunity employer.

Job Types: Full\-time, Part\-time

Pay: $17\.00 \- $22\.00 per hour

Benefits

• Employee discount
• Flexible schedule
• Paid time off

Application Question(s)

• Why are you interested in a job with Swahili Coast?
• What experience and skills make you a good manager?

Experience

• Customer Service: 3 years (Preferred)

Work Location: In person