Sales Operations Product Manager

About This Role

Location: Remote

About Switch

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder \& CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

The Role: Sales Operations Product Manager

As Sales Operations Product Manager, you will lead the strategy and execution of Switch’s Salesforce platform and CRM ecosystem. This role exists to ensure sales and service teams have secure, scalable, and reliable systems that support revenue growth and operational discipline. You will define the product roadmap, maintain platform governance, and manage a small team responsible for Salesforce administration and data operations. Your work will directly impact data integrity, compliance, and the effectiveness of sales operations.

What You’ll Do

• Own the Salesforce product roadmap and prioritize enhancements aligned with business goals.
• Manage the Salesforce production environment, including configuration, releases, and performance monitoring.
• Lead and develop a team of Salesforce Administrators and Data Analysts.
• Establish data governance standards to maintain data accuracy and long\-term integrity.
• Oversee user access controls, permission reviews, and annual audit processes.
• Implement and monitor compliance controls aligned with SOX, GDPR, CCPA, and internal policies.
• Partner with Sales, Marketing, Engineering, and Finance to gather requirements and deliver system improvements.
• Translate stakeholder needs into clear product specifications and development priorities.
• Track platform performance using defined metrics and implement improvements based on results.
• Ensure Salesforce configurations meet accessibility standards and support inclusive user experiences.
• Identify risks within the CRM ecosystem and implement mitigation plans.

What We’re Looking For

• You can define a clear product vision and align stakeholders to it.
• You balance long\-term strategy with day\-to\-day execution.
• You make decisions using data and measurable outcomes.
• You communicate clearly across technical and non\-technical audiences.
• You enforce governance and compliance without slowing the business.
• You develop your team and hold them accountable for results.
• You anticipate risks and address them early.

What You’ll Bring

Required

• 5\+ years of experience in CRM product management, sales operations, or related roles.
• Experience managing Salesforce or similar enterprise CRM platforms.
• Experience supervising technical or analytical team members.
• Working knowledge of data governance, access control frameworks, and compliance requirements such as SOX, GDPR, or CCPA.
• Experience translating business requirements into system solutions.
• Strong analytical and communication skills.

Preferred

• Salesforce certifications.
• Experience with Tableau, Smartsheet, or JIRA.
• Agile project management certification.
• Experience in B2B sales environments.
• Master’s degree in a related field.

We encourage you to apply even if you do not meet every preferred qualification.

Why Switch?

• A Culture of Karma – We are self\-motivated by karma, ensuring our actions contribute to a positive, supportive and forward\-thinking environment.
• Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.
• Flexibility \& Remote Opportunities – Whether in\-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.
• Career Stability \& Growth – In this expanding industry, we invest in our people, providing opportunities \& advancement in a stable, growing company.
• Generous Benefits Package \- Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us \& Make a Difference

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Apply Now and Let’s Build the Future Together.

• Remote applicants must reside in one of our registered states: AL, AZ, CA, CO, GA, IL, LA, MA, MI, MO, NC, NV, NY, OR, TX, UT, VA, WA.*