Sales Enablement Leader

About This Role

At The Vomela Companies our greatest asset is our people. As a full\-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about.

Apply now to find your place at Vomela.

Job Summary

As the Customer Success Enablement Lead, you will serve as the "architect of retention and growth" for our sales organization. Your mission is to empower the team with the training, content, and commercial skills necessary to deliver world\-class customer outcomes while maximizing lifetime value. You will be responsible for bridge\-building between Sales and CS, ensuring our teams transition from "support providers" to strategic revenue drivers who excel at renewals and expansion.

Key Responsibilities

• Commercial Training \& Methodologies: Equipping CSMs with sales\-adjacent skills—such as negotiation, discovery, and value\-based selling—to confidently lead renewal cycles and identify expansion opportunities.
• Onboarding \& Continuous Learning: Owning the end\-to\-end onboarding experience for CS new hires and developing ongoing certification programs to keep the team sharp on product updates and industry trends.
• Content \& Playbook Development: Building a robust library of post\-sale assets, including "Success Playbooks," renewal battlecards, and executive business review (EBR) templates.
• Lifecycle Process Optimization: Standardizing the handoff process from Sales to CS to ensure customer goals are seamlessly transferred and "Time\-to\-Value" is minimized.
• Tech Stack Adoption: Serving as the champion for tools ensuring the team utilizes data to proactively manage account health rather than reacting to fires.
• Cross\-Functional Alignment: Partnering with Marketing to translate technical features into customer\-facing value and collaborating with Sales Ops to align on account expansion strategies.
• Performance Analysis: Tracking the impact of enablement initiatives on key health metrics, identifying gaps in team performance, and deploying targeted coaching interventions.

Qualifications

• Experience: 5\+ years of experience in Customer Success, Sales Enablement, or Account Management, with a proven track record in a SaaS environment.
• Technical Skills: Proficiency in CRM (Salesforce) and dedicated Customer Success Platforms (CSP); experience with Learning Management Systems (LMS) is a plus.
• Strategic Growth Mindset: A deep understanding of the "Land and Expand" model and the ability to teach how to navigate complex commercial conversations.
• Communication: Exceptional presentation and facilitation skills, with the ability to command a room and influence stakeholders at the Director and VP levels.
• Analytical Ability: Skilled at using data to identify churn risks and expansion white space, turning those insights into actionable training programs.
• Education: Bachelor’s degree in Business, Communications, or a related field preferred.