Revenue Operations Admin

About This Role

About

Tovuti is a leading AI\-powered SaaS platform that empowers organizations to simplify learning, automate compliance, and accelerate workforce enablement. With a growing customer base across healthcare, tech, federal, and nonprofit sectors, we combine intelligent technology, built\-in content, and humanistic services to deliver fast onboarding, real\-time compliance visibility, and measurable business outcomes.

At Tovuti, our values guide every decision: customers at the center, Tovuti as the foundation, Tovutians lifting each other, and self in service of the greater good. We’re not just building software—we’re unlocking human potential and shaping the future of work.

The Role

At Tovuti, the Revenue Operations Admin plays a mission\-critical role in orchestrating the systems, processes, and data that power marketing, sales, and customer success alignment. Reporting to the Chief Operations and Marketing Officer (COMO), this role ensures operational clarity and pipeline precision across the entire revenue lifecycle. By maintaining a clean CRM, optimizing lead routing and lifecycle stages, and producing actionable analytics, the RevOps Admin empowers our team to scale efficiently while improving customer engagement and conversion velocity.

This role owns the technical infrastructure and operational workflows that support revenue generation and reporting. You will manage and maintain Tovuti’s HubSpot environment, lead lifecycle configuration, performance dashboards, and key integrations with marketing, sales, and CS systems. You will collaborate across teams to enforce SLAs, refine processes, and ensure that data is clean, visible, and actionable. This is a highly cross\-functional and impact\-oriented role that supports campaign execution, forecast accuracy, and executive visibility.

Key Responsibilities

• Maintain CRM data integrity, automate lifecycle workflows, and configure lead scoring and handoff routing across Marketing, Sales, and Customer Success.
• Manage RevOps tickets and task queue, delivering timely updates, field/property configurations, and audit remediations.
• Own dashboard creation in HubSpot (and potentially Looker Studio) for lead \> demo \> close visibility, campaign attribution, and conversion analysis.

Integrate HubSpot with third\-party tools such as LinkedIn Ads, Slack, Stripe, and website forms to support seamless campaign execution and closed\-loop reporting.

• Enforce SLA compliance for lead response time, ticket resolution, and internal lifecycle tagging.
• Support monthly reporting cycles with accurate pipeline performance, campaign attribution, and executive summaries.
• Partner with the Digital Marketing Manager to support campaign setup (UTMs, form logic, lists, and email workflows).
• Build scalable documentation for RevOps practices and provide enablement for Marketing, Sales, and Customer Success teams.

Qualifications

• 3\+ years of hands\-on experience in a Revenue Operations, Marketing Operations, or CRM Administrator role (preferably in SaaS or a high\-growth environment).
• Proven expertise managing HubSpot (Sales, Marketing, and Service hubs), including workflows, reports, lifecycle stages, properties, and data syncs.
• Familiarity with go\-to\-market systems such as LinkedIn Ads, ZoomInfo, Stripe, Clay, Warmly, Slack, and Google Workspace integrations.
• Deep understanding of lead lifecycle management, campaign attribution, and revenue reporting best practices.
• Strong troubleshooting, logic, and analytical skills with an eye for detail and data cleanliness.
• Comfort with fast\-paced environments, shifting priorities, and cross\-functional collaboration.
• Excellent written and verbal communication skills to document SOPs and deliver stakeholder training.

Success Outcomes

• CRM data is accurate, standardized, and complete, enabling clean attribution and lifecycle reporting.
• Campaign tracking and attribution are operationalized and trusted across Marketing and Sales.
• Leads are captured, enriched, and routed to the correct teams within SLA.
• Integrations and automations reduce manual workload and improve responsiveness.
• Dashboards are refreshed and reviewed weekly with key insights visible to leadership.
• Strategic projects reporting, vertical\-specific dashboards, and nurture segment tracking are fully supported.