Director of Sales Operations

About This Role

General Summary Velocity is seeking a strategic, data\-driven Director of Sales Operations to lead and scale our revenue infrastructure within a high\-growth telecommunications MSP environment.

Reporting directly to the Chief Sales Officer, this role will architect and optimize the systems, processes, analytics, and cross\-functional alignment that power predictable revenue growth. You will oversee Sales Operations, RevOps alignment, CRM strategy (HubSpot), trade show operations, forecasting, and strategic initiatives—while building and leading a high\-performing team.

This is a high\-impact leadership opportunity for someone who thrives at the intersection of strategy, systems, analytics, and people leadership. Primary Duties \& Responsibilities

Drive Revenue Performance \& Predictability

• Partner with the CSO to translate revenue strategy into operational execution.
• Own forecasting, pipeline governance, territory planning, and quota modeling.
• Deliver accurate, executive\-level reporting on bookings, MRR/ARR growth, churn, margin, and sales velocity.
• Improve sales productivity through process optimization and performance analytics.

Lead Revenue Operations (RevOps)

• Align Sales, Marketing, and Customer Success around shared metrics, lifecycle stages, and reporting standards.
• Build scalable frameworks from lead generation through renewal and expansion.
• Reduce revenue leakage through improved handoffs and operational visibility.
• Oversee sales compensation administration and performance tracking.

Own CRM \& Revenue Systems (HubSpot)

• Lead the strategy, governance, and optimization of HubSpot CRM.
• Ensure strong adoption, clean data, automation, and actionable reporting.
• Manage integrations with CPQ tools, carrier systems, billing platforms, and marketing automation.
• Develop dashboards that provide real\-time insights for executive decision\-making.

Execute Strategic Initiatives

• Lead cross\-functional projects such as new service launches, sales process redesign, pricing updates, and system migrations.
• Support revenue operations for acquisitions and new vendor/carrier partnerships.
• Build scalable processes to support continued company growth.

Direct Trade Show \& Field Event Operations

• Oversee planning and operational execution for trade shows and industry conferences.
• Establish pipeline targets and ROI benchmarks for events.
• Ensure seamless lead capture, CRM integration, and post\-event follow\-up workflows.
• Deliver measurable ROI reporting on event\-driven pipeline and revenue.

Build \& Lead a High\-Performing Team

• Recruit, develop, and mentor Sales Operations and RevOps team members.
• Create a culture of accountability, data\-driven decision\-making, and continuous improvement.
• Serve as a trusted advisor to executive leadership and frontline sales leaders.

Qualifications, Education and Experience

• 5–7 years of Sales Operations or Revenue Operations leadership experience within a telecommunications MSP environment.
• Strong understanding of telecom solutions including connectivity, SD\-WAN, cloud, managed services, and recurring revenue models.
• Hands\-on expertise managing and optimizing HubSpot CRM.
• Proven ability to align cross\-functional revenue teams.
• Experience leading strategic initiatives and operational transformation.
• Strong analytical and financial modeling skills (forecasting, compensation, KPI design).
• Demonstrated success leading and developing teams.

Why This Role Matters This position sits at the core of our growth strategy. You will directly influence revenue predictability, sales productivity, and cross\-functional alignment. Your leadership will shape how we scale, how we measure success, and how we execute in a competitive telecom market.

If you are a strategic operator who thrives in a fast\-paced MSP environment and enjoys building systems that drive measurable growth, we’d love to connect.

Why you’ll love working at Velocity We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals. As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for. Diversity and Inclusion Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities. Our Values – Collaborative and Strong at the Core

• Customer\-obsessed
• One team
• Do the right thing
• Let’s go!

Our Benefits

• Medical, Dental, Vision
• PTO \& Paid Holidays
• Paid Sick Time
• 401K – with Employer Match
• Paid Parental Leave
• Company provided Life Insurance, Short/Long\-Term Disability
• Supplemental Benefits Available

About Velocity MSC

Velocity started in 2005\. Velocity's customer\-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi\-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/. Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E\-Verify.