Inside Sales & Customer Operations Manager

About This Role

Inside Sales \& Customer Operations Manager

Action Engraving \| Dallas–Fort Worth \| Full Time \| In Office

About Action Engraving

For more than 30 years, Action Engraving has been a trusted partner to commercial electrical contractors across the country. We manufacture engraved labels, wall plates, and decals used in hospitals, data centers, and complex commercial builds — environments where precision is non\-negotiable.

We are a specialized manufacturing company with a reputation for speed, accuracy, and professionalism. Our customers rely on us when timelines are tight and mistakes are costly.

Before applying, visit www.action\-engraving.com to understand the critical nature of the work we support.

The Opportunity

This is not a traditional customer service management role.

This is a commercial leadership position responsible for managing and developing our inside sales/customer engagement team, while also ensuring operational excellence at the front end of our order fulfillment process.

You will lead the team responsible for

• Managing inbound customer opportunities
• Preparing quotes and job layouts
• Ensuring orders move accurately into production
• Delivering exceptional customer experiences

This role sits at the intersection of sales leadership, operational precision, and customer relationship management.

The Inside Sales \& Customer Operations Manager ensures that our front\-end commercial operations run efficiently while also helping the company expand its reach within the electrical construction market.

For the right individual, this role provides visibility across the entire organization and an opportunity to help shape the future growth of the company.

Who This Role Is Designed For

This position will appeal to professionals who

• Have experience leading inside sales or customer engagement teams
• Enjoy building systems and processes that improve performance
• Are comfortable balancing sales leadership and operational detail
• Take pride in building high\-performing teams
• Understand that great customer experiences drive long\-term revenue

This role is ideal for someone who wants to lead a team, influence revenue outcomes, and help scale a growing company.

Backgrounds That Translate Well to This Role

Professionals with experience in the following environments often excel in this position:

• Inside sales leadership
• Sales operations or customer operations
• Industrial or manufacturing sales
• Electrical supply or electrical distribution
• Sign manufacturing or printing
• Construction supply or specialty manufacturing

Experience managing teams that support contractors, project managers, estimators, or purchasing teams is especially valuable.

What You Will Own

• 1\. Inside Sales Team Leadership*

Lead and develop the team responsible for managing customer engagement and front\-end order processing.

• Recruit, train, and develop Customer Engagement Specialists
• Establish performance expectations and accountability
• Provide coaching to improve communication, accuracy, and sales effectiveness
• Ensure the team consistently delivers a high level of professionalism

• 2\. Front\-End Order Management*

Oversee the operational flow of orders entering the business.

• Ensure customer orders are accurately interpreted and entered
• Oversee the creation of job layouts in CorelDraw
• Maintain high standards of precision before orders move into production
• Resolve discrepancies before they create production issues

• 3\. Quality Assurance*

Maintain the accuracy standards that our customers rely on.

• Audit work completed by the team to ensure 100% accuracy
• Implement systems that reduce errors and improve workflow
• Ensure customer specifications are clearly translated into production\-ready orders

• 4\. Customer Engagement \& Sales Support*

Serve as a senior resource for both customers and team members.

• Support complex quotes and technical customer inquiries
• Assist with high\-value or complicated orders
• Help convert inbound opportunities into long\-term customer relationships

• 5\. CRM \& Commercial Discipline*

Maintain strong commercial organization through CRM systems.

• Ensure accurate tracking of customer interactions and sales opportunities
• Monitor team activity and pipeline visibility within the CRM
• Use data to improve team performance and identify growth opportunities

• 6\. Strategic Growth Support*

Collaborate with leadership to expand the company’s market presence.

• Identify opportunities to improve customer acquisition and retention
• Support initiatives to expand into new markets
• Contribute ideas that improve commercial operations and team effectiveness

What Makes Someone Successful Here

Strong commercial instincts — you understand revenue matters.

• Exceptional attention to detail
• Strong leadership presence and communication skills
• Highly organized with strong prioritization ability
• Calm and solutions\-oriented under pressure
• Naturally accountable and proactive
• Comfortable operating in a fast\-paced environment
• Strong math skills

Required Experience

• 10\+ years experience leading or supervising teams
• Experience in inside sales or customer\-facing operations
• Familiarity with CRM systems such as Salesforce
• Strong written and verbal communication skills
• High attention to detail and process discipline

Preferred experience

• Corel Draw/Adobe Illustrator
• Electrical construction industry knowledge
• Industrial engraving
• Manufacturing or production environments

Why This Role Is Different

You are not managing a call center.

You are leading the team responsible for how business enters the company.

You will

• Influence revenue outcomes
• Build a high\-performing customer engagement team
• Improve operational systems that impact the entire company
• Work directly with leadership to support company growth

High performers in this role will have opportunities to grow into senior commercial or operational leadership positions as the company expands.

Benefits

• Salary \+ bonus compenation structure
• Paid Time Off
• Flexible scheduling culture
• Professional development exposure
• Growth trajectory within a stable, established company

• Please note: Health insurance is not currently offered.*

Final Thought

This role is ideal for a professional who wants to:

• Lead a team and build strong internal systems
• Deliver exceptional customer experiences
• Influence revenue outcomes
• Help scale a growing manufacturing business

If you are excited about building a high\-performing team and ensuring operational excellence, we would welcome the conversation.

Job Type: Full\-time

Pay: $80,000\.00 \- $115,000\.00 per year

Benefits

• Flexible schedule
• Paid time off

Work Location: In person