Business Operations Manager (Systems & Administrative Focus)

About This Role

Job Summary Visit Albany is seeking a highly organized, systems\-minded professional to lead internal operations, processes, and administrative functions for our Destination Marketing Organization.

This is a hands\-on role for someone who enjoys creating order, building systems, and keeping an organization running efficiently. If you naturally think in processes, love checklists, and take pride in structure and accountability, this role will feel like a great fit.

Position Details

• Job Type: Full\-time (Part\-time or contract options available)
• Hours: 8:30 AM–5:00 PM with lunch break
• Work Location: In\-person, Albany, GA
• Occasional evenings and weekends as needed
• Salary range: $40,000–$45,000 (flexibility for highly qualified candidates)
• Benefits: Medical, Dental \& Vision Insurance, Retirement Plan, Paid time off and professional development opportunities

Flexible Work Options

We are open to considering alternative arrangements for the right candidate, including:

• Part\-time or fractional support
• Contract\-based engagement
• Flexible scheduling

What You’ll Do

• Develop, implement, and maintain internal systems and SOPs
• Organize digital and physical files for efficiency and accessibility
• Support budget development, expense tracking, and financial coordination
• Process invoices, timesheets, and administrative records using QuickBooks
• Prepare, track, and manage contracts and renewals
• Maintain compliance records and operational documentation
• Provide day\-to\-day operational support to the President \& CEO
• Coordinate internally with marketing, sales and community engagement efforts as needed
• Identify gaps in processes and implement improvements

Scope of Role

This role is focused on internal operations and does not serve as the primary lead for:

• Sales
• Marketing or social media
• Event planning
• HR or IT

What We’re Looking For

• Minimum of 5 years experience in operations, administration, or executive support
• Strong systems thinker with attention to detail
• Advanced Microsoft 365 skills (Excel, Teams, SharePoint preferred)
• Experience with QuickBooks or similar financial systems
• Experience working with a CRM system
• Ability to manage multiple priorities and meet deadlines
• Highly dependable with strong organizational habits
• High level of integrity and professionalism
• Naturally organized and process\-driven
• Proactive and solution\-oriented
• College degree preferred
• Valid driver’s license and reliable transportation (mileage reimbursed)
• Ability to pass a background check and drug screening

Success in This Role Looks Like

• Systems and processes are clearly documented and easy to follow
• Files and records are organized, current, and accessible
• Deadlines, contracts, and compliance items are consistently tracked and met
• Leadership operates more efficiently because of your structure and support

Work Environment

• Primarily office\-based, in\-person role
• Ability to sit, stand, and work at a computer for extended periods
• Occasional lifting of materials (up to 20 lbs)

How to Apply

Please submit the following materials via email to klsummerville@visitalbanyga.com:

• Cover letter
• Resume
• List of three professional references

Subject Line: Business Operations Manager Application – \[Your Name]

Please include all materials in one email. Incomplete submissions will not be considered.

In your cover letter, briefly describe a system or process you created or improved.

Pay: $40,000\.00 \- $45,000\.00 per year

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience

• operations, administration, or executive support: 5 years (Required)

Work Location: In person