Marketing Operations Specialist

About This Role

\\This role is hybrid, with 3\-4 days working out of our Columbia headquarters required\\

If you enjoy digging into the data to understand what's working, what's not, and where things can be improved, this position might just be a great fit! American Pest is looking for a Marketing Operations Specialist who is naturally curious, who doesn't just execute campaigns but wants to understand how they perform, why customers respond the way they do, and what small changes can make a meaningful impact on the campaign and American Pest at large.

This role is ideal for someone who can connect the dots across marketing, sales, and operations. You'll need to be comfortable working with systems and data but also able to step back and see the bigger picture of how messaging, timing, and customer behavior all come together. If you're someone who likes getting into the details, finding what motivates customers, and helping improve how a team operates as a whole, we can't wait to talk with you!

What You'll Get... We want to help our employees build not just a job, but a lasting career. At American Pest, you'll have access to a comprehensive benefits package designed to support your health, financial security, and work/life balance.

Health and Well\-being

• Blue Cross Blue Shield medical PPO options
• Delta Dental and Vision
• Prescription drug program
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans

Financial Security

• Competitive hourly compensation with overtime above 40 hours
• 401(k) Savings Plans (Traditional \& Roth)
• Life insurance and short\-term disability 100% company\-paid (with options to buy up)
• Long\-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance

• Enjoy stable, year\-round employment with opportunities for growth
• Paid training
• A take\-home company vehicle for field positions
• Paid time off and eight paid holidays
• A peer\-to\-peer employee recognition program
• Opportunities for advancement

What You'll Do... In this role, you'll support the execution and optimization of marketing campaigns by working within our marketing automation platform and CRM systems. You'll help build and maintain workflows, assist with audience segmentation, monitor lead flow, and support campaign tracking and reporting. You'll also work closely with marketing, sales, and operations teams to ensure campaigns are executed accurately, data is reliable, and systems are working as intended.

Who You Are... To be successful as the Marketing Operations Specialist at American Pest, you'll have a bachelor's degree in Marketing, Business, Data Analytics, or a related field as well as 2\-4 years of experience in marketing automation, digital marketing, or marketing operations. You'll also have

• Experience working with HubSpot or similar platforms and Google Ad Suite preferred
• A strong analytic background with an interest in interpreting marketing data
• Basic understanding of marketing funnel and lead attribution analysis
• Strong communication and cross\-functional collaboration skills
• The ability to manage multiple tasks and deadlines in a fast\-paced environment
• A high level of self\-motivation with the ability to be an adaptable, collaborative team player
• A problem\-solving mindset to ask questions and propose solutions
• Proficiency in Word, Outlook, PowerPoint, Excel (including pivot tables and a good understanding of analytics), and Microsoft Teams (required)
• Experience with HubSpot or similar, Google Analytics 4, Google Tag Manager, Google Ads, Google Data Studio, and Search Console (preferred)
• Familiarity with SQL, data visualization tools (Tableau, Power BI), or advanced analytics
• The ability to read, write, speak, and comprehend English
• Legal eligibility to work in the U.S.

Who We Are... Founded in 1925, American Pest has built its reputation on consistency, professionalism, and doing right by our customers and employees for nearly a century. Based in Columbia, MD, we've grown steadily over time and now employ more than 425 people across the region. Our success isn't driven by shortcuts or quick wins but by dependable people who take pride in their work and show up every day committed to doing things the right way.

American Pest is part of Anticimex, a global pest control organization focused on modern, responsible pest management. Together, we value long\-term thinking, ethical practices, and continuous improvement. Our culture emphasizes teamwork, accountability, and reliability, and we invest in people who want to build a lasting career with a company that plans to be here for the long haul.

Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:

• Application submission
• Short phone interview
• Schedule an interview and complete our full application
• Interview in person at our headquarters in Columbia, MD
• Emailed offer letter, which is contingent on step 6; tentative start date set
• Criminal background check/drug screening/reference check
• Official start date confirmed
• Welcome!

EOE/M/F/Vet/Disabled

American Pest is a Drug\-Free Workplace