Customer Success Specialist - Dealer & Sales Operations

About This Role

Company Overview

New Urtopia is an innovative electric bike (e\-bike) company focused on bringing smart, connected mobility solutions to the U.S. market. With a strong emphasis on technology, design, and sustainability, New Urtopia is redefining urban transportation through cutting\-edge e\-bikes and a seamless rider experience.

As a growing team in the U.S., we operate in a fast\-paced, startup\-like environment, working closely across functions and with global teams to support business expansion. We are looking for individuals who are adaptable, detail\-oriented, and excited to contribute to a dynamic and evolving company.

Position Overview

New Urtopia is seeking a detail\-oriented and proactive Customer Success Specialist to support dealer engagement, sales operations, and day\-to\-day business execution. This is a hands\-on, cross\-functional role working closely with the U.S. sales team, dealer partners, and internal teams. You will play a key role in strengthening dealer relationships, supporting sales activities, and ensuring smooth coordination across the business. This role also includes supporting the Sales Director on key priorities and operational needs. The ideal candidate is organized, responsive, and comfortable working in a fast\-paced, growing environment.

Key Responsibilities

Dealer Success \& Engagement

• Build and maintain strong relationships with dealer partners
• Drive dealer engagement and repeat order growth through consistent communication and follow\-up
• Develop and execute dealer engagement initiatives, including email campaigns, communication plans, and dealer\-focused marketing support activities
• Tailor outreach strategies based on dealer performance, business needs, and market opportunities
• Identify opportunities to improve dealer experience, participation, and retention

Dealer Events \& Local Marketing Support

• Coordinate and execute dealer events such as test rides, in\-store activations, and local promotions
• Support event planning, logistics, communication, and follow\-up
• Partner with internal teams to support dealer\-facing marketing materials and event execution
• Collect feedback and insights to improve future programs and initiatives

Dealer Communication \& Programs

• Plan and organize regular dealer meetings and check\-ins to maintain strong communication and alignment with dealer partners
• Prepare agendas, materials, and meeting summaries
• Track action items and ensure timely follow\-up across stakeholders

Sales Operations \& Leadership Support

• Coordinate sales operations and dealer\-related activities to ensure smooth execution
• Partner with the Sales Director on key priorities, follow\-ups, and day\-to\-day coordination
• Assist with sales team coordination and rep\-related operational tasks
• Track dealer performance, sales activities, and key operational metrics
• Prepare reports, presentations, and business updates
• Support data tracking and basic analysis to monitor business performance

Qualifications

Required

• 2\+ years of experience in customer success, sales support, operations, or related roles
• Bilingual in English and Mandarin Chinese (written and verbal)
• Strong organizational skills with attention to detail and ability to manage multiple priorities
• Proficiency in Excel/Google Sheets and PowerPoint/Google Slides
• Strong communication skills and ability to work cross\-functionally
• Comfortable working in a fast\-paced, startup or growing company environment

Preferred

• Experience supporting dealership, distribution, or B2B sales environments
• Experience with CRM systems (e.g., Salesforce, Zendesk)
• Experience supporting events, dealer/channel operations, or field activities
• Experience in a startup or high\-growth environment

Work Environment

• Hybrid work model (3 days in\-office)
• Office located in Rancho Cucamonga, CA
• Collaborative, fast\-paced, and growth\-oriented team environment

Job Type: Full\-time

Pay: $28\.00 \- $32\.00 per hour

Work Location: Hybrid remote in Rancho Cucamonga, CA 91730