Administrative Assistant, Business Operations & Customer Service

About This Role

Administrative Assistant, Business Operations & Customer Service

Full-Time | Entry Level | In-Person

Location: City of Industry, CA

Salary: $40,000–$45,000 per year

Reports To: Director of Business Operations

About the Role

We are seeking a highly organized, detail-oriented Administrative Assistant to support our Business Operations and Customer Service functions. This is an excellent opportunity for someone early in their career who enjoys creating structure, improving processes, and growing with a company long-term.

The ideal candidate is proactive, resourceful, and takes pride in keeping an office running smoothly while delivering excellent customer service. If you love finding more efficient ways of doing things and want to build a career in business operations, this role is for you.

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Key Responsibilities

Front Desk & Office Support

• Greet and check in visitors upon arrival
• Ensure employees are clocking in and out properly
• Serve as a point of contact for general office inquiries

Office Management & Operations

• Order and manage office supplies
• Create and manage office work orders
• Coordinate with the sales team to keep the office and showroom organized and presentable
• Ensure office lights and air conditioning are turned on/off at the start and end of each day
• Manage company-owned employee devices
• Oversee office utilities and service providers
• Coordinate and manage office cleaning services

Customer Service

• Work closely with the Director of Business Operations, Wholesale, and DTC teams to develop and implement a new customer service workflow
• Respond to customer service emails and phone calls professionally and efficiently

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Requirements

• Exceptional organizational skills with a strong ability to create structure and improve processes (most important qualification)
• Strong problem-solving skills and a mindset focused on efficiency
• Interest in growing with a company and taking on increased responsibility over time
• Bilingual in English and Spanish (spoken and written)
• Comfortable working in an in-person office environment

What We Offer

• Competitive entry-level salary ($40,000–$45,000 annually)
• Paid time off
• Hands-on exposure to business operations and customer service strategy
• Opportunity for growth and advancement within the company
• Supportive, team-oriented work environment

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits

• Paid time off

Work Location: In person