Business Operations Manager

About This Role

Business Operations Manager (Swim School) Role Summary We are a growing swim school focused on delivering high\-quality instruction and an exceptional customer experience. As we continue to grow, we are adding a Business Operations Manager to strengthen our systems, improve operational consistency, and support performance across the business. This role partners closely with ownership and the Site Leader to improve day\-to\-day operations, implement efficient processes, and ensure the business runs in a structured, predictable, and scalable way. This is an ideal role for someone who enjoys building systems, improving workflows, using data to drive decisions, and holding teams accountable to high standards.

Key Responsibilities

Operations \& Process Improvement

• Evaluate and improve operational processes and workflows across the business
• Implement systems that increase efficiency, accountability, and team coordination
• Provide operational leadership during high\-demand periods to keep teams organized and focused
• Strengthen communication and alignment between front desk, instructors, and leadership

Data, Reporting \& Performance Tracking

• Build and maintain weekly KPI dashboards (conversion, retention, staffing, utilization)
• Track key operational and business metrics
• Analyze performance trends and identify opportunities for improvement
• Turn data into actionable recommendations—not just reporting

Forecasting \& Planning

• Project staffing needs and capacity constraints (4–8 weeks ahead)
• Identify risks related to growth, staffing gaps, or underutilized classes
• Support hiring planning and operational readiness for demand

Facility \& Operational Infrastructure

• Oversee facility management, vendor coordination, and maintenance systems
• Implement preventative maintenance schedules
• Ensure a clean, safe, and high\-quality environment at all times

Auditing \& Accountability

• Own audit systems, enforce operational standards, and eliminate recurring issues through structured solutions
• Ensure SOP adherence across all shifts
• Identify gaps and follow through to resolution
• Reinforce accountability across team members and managers

Financial \& Labor Support

• Own operational performance tracking and provide clear visibility into financial and labor metrics
• Monitor labor efficiency and scheduling effectiveness
• Manage costs while maintaining service quality

Qualifications

• 4–7\+ years of experience in operations, business management, or similar roles
• Strong experience improving processes and implementing systems
• Demonstrated ability to operate in a fast\-paced, service\-based environment
• Financial literacy and comfort reviewing business metrics and reports
• Strong organizational, analytical, and problem\-solving skills
• Ability to communicate effectively across different teams (frontline \+ leadership)
• Bachelor’s degree in Business, Operations, Finance, or related field preferred

What Success Looks Like

• Clear, consistent KPI visibility and reporting
• Reduced staffing gaps and improved scheduling efficiency
• Strong operational consistency across all shifts
• Improved class utilization and customer experience
• Fewer recurring issues due to stronger systems and accountability
• Owns operational systems, scheduling, and capacity decisions
• Has authority to implement and enforce operational standards across all teams
• Partners with the Site Leader (Senior AM), who owns team execution and people management, while this role owns systems, performance visibility, and operational infrastructure

• Escalates conflicts to Owner when cross\-functional alignment is required

Ideal Candidate Profile

• Systems thinker who naturally brings structure to complexity
• Proactive \- identifies problems before they escalate
• Comfortable holding others accountable and driving follow\-through
• Likes working with children
• Strong balance of analytical thinking and operational execution
• Thrives in environments where they can build and improve, not just maintain

Work Environment

This role works closely with both ownership and frontline teams in a fast\-paced operational environment. The ideal candidate demonstrates sound judgment under pressure, strong attention to detail, and the ability to manage multiple priorities while maintaining structure and accountability in a child focused business.