Director of Business Operations

About This Role

If you thrive in fast\-paced operations environment; thrive with timelines and goals, enjoy compliance and policy enforcement, are great implementing systems, have strong leadership skills and a passion for HR, administrative tasks, facilities project management, non\-profit operations, the Boys \& Girls Club of Lancaster wants you as our Director of Business Operations. Help us maintain smooth systems, support all of our staff and contracts. This position has the ability to be a passion project for someone with decades of experience and a proven track record or someone looking to advance their career in operations that has experience in project management and human resources.

Position: Director of Business Operations

Supervisors: Chief Executive Officer

Department: Administrative

FLSA Status: Exempt

Hours: Business and Club hours and as needed

Location: Agency

Position Summary

The Director of Business Operations is responsible for overseeing and enhancing the operational effectiveness of the organization. This role ensures the implementation and maintenance of strong administrative systems, effective human resources practices, sound policy development, personnel management, and facilities oversight. The Director of Business Operations plays a key role in aligning operations with organizational strategy, supporting risk management efforts, and fostering a healthy, mission\-driven culture.

This role plays a vital part in supporting the agency’s long\-term growth by ensuring regulatory compliance, fostering a positive and productive workplace culture, and maintaining a safe, functional infrastructure. The Director of Business Operations is a strategic thinker and problem solver with strong leadership skills, a deep understanding of business operations, and a commitment to quality\-while fully upholding and advancing the agency’s mission and values.

Key Responsibilities

Administrative \& Operational Management

· Oversee daily administrative operations, ensuring streamlined systems and workflows that support program delivery and organizational goals

· Manage technology, vendor contracts, facilities, and vehicles

· Oversee IT systems, asset tracking, and ensure technical resources meet organizational needs

Human Resource \& Personnel Management

· Manage the full employee life cycle, including recruitment, onboarding, development, performance management, compensation, benefits, and offboarding.

· Support supervisors with employee relations, conflict resolution, and disciplinary processes in a fair and consistent manner.

· Ensure compliance with employment laws, BGCA and HR policies.

· Promote professional development across departments and lead staff training and retention strategies.

· Foster internal communication, cross\-department collaboration, and employee engagement.

Policy \& Procedure Management

· Develop, review, and implement organizational policies and procedures to ensure clarity, consistency, and alignment with legal and operational standards.

· Effectively communicate policies and ensure consistent application across all departments.

· Partner with leadership to evaluate policy effectiveness and lead related training initiatives.

Compliance \& Risk Management

· Ensure organization\-wide compliance with local, state, and federal, and funder regulations, including non\-profit governance, BGCA standards, CACFP/SFSP programs, and HR/employment law.

· Manage contractual and regulatory renewals, such as website domains, software systems (Trax/Apple Monitoring), insurance coverage, and operational licenses (pesticide license).

· Interpret and implement national safety policies and ensure internal procedures meet required standards.

· Lead safety initiatives, including emergency preparedness planning, safety meetings, and CPR facilitation, contributing to organizational risk reduction and insurance qualification.

· Coordinate with Business Controller on legal, operational, and insurance matters to protect the organization’s reputation and assets.

Facility Management

· Oversee the maintenance and operations of all facilities and vehicles, ensuring clean, safe, and functional environments.

· Manage vendor relationships for services such as cleaning, security, maintenance, and HVAC.

· Develop and manage the facilities budget with a focus on cost\-effectiveness and long\-term sustainability.

Leadership \& Collaboration

· Serve as a member of the leadership team, advising on operational, administrative, and compliance matters

· Collaborate with department heads and partner closely with the Director of Program Operations

· Work alongside the CEO and fellow leaders to maintain a unified and effective leadership presence.

Organizational Culture \& Engagement

· Foster a mission\-aligned, inclusive, and values\-driven workplace culture

· Promote employee’s well\-being, recognition, and engagement initiatives.

· Model professionalism, integrity, and respect in all interactions and leadership practices.

Qualifications

· Bachelor’s degree in business administration, Non\-Profit Management, Human Resources, Operational management or related field (master’s degree preferred).

· Minimum of 5 years of progressive experience in business, operations, or administrative management, preferably in a non\-profit setting.

· Demonstrated knowledge of human resources practices and employment laws.

· Proven ability to manage complex facilities operations

· Strong financial acumen and understanding of operational budgeting.

· Strong analytical and problem\-solving abilities

· Manage multiple priorities and projects simultaneously in a fast\-paced environment

· Excellent organizational, leadership, and problem\-solving skills.

· Ability to communicate effectively across teams and levels.

· Commitment to the mission and values of the organization.

Working Conditions

· Full\-time, exempt position.

· Primarily office\-based with occasional local travel.

· May require evening or weekend hours for organizational events.

Disclaimer

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. Other duties assigned as needed.

This position is contingent on approval of ongoing funding and grants to be renewed at the end of the funding cycle.

Job Type: Full\-time

Pay: $65,000\.00 \- $90,000\.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

License/Certification

• Driver's License (Preferred)

Ability to Relocate

• Lancaster, PA 17603: Relocate before starting work (Required)

Work Location: In person