Marketing Operations Manager

About This Role

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.

Summary

The Marketing Operations Manager, working in collaboration with and in support of the firm’s strategic initiatives , functions as a critical role on the Communications, Marketing and Business Development Team with a mission to drive operational excellence and collaboration throughout CMBD department in support of firm priorities. Ensures CMBD infrastructure (people, processes and technology) is optimized and aligned with business goals. Collaborates closely with the Director of Marketing Operations to execute tactically complex, cross\-department and interdepartmental initiatives that require strategic coordination and collaboration.

Location

This position can sit in our Atlanta, Baltimore, Boston, Chicago, Dallas, Houston, Miami, Philadelphia, Phoenix, Seattle, Washington DC, or Wilmington office and offers a hybrid work schedule.

Responsibilities

• Develop and execute on the strategic implementation of sophisticated marketing processes and procedures across several functional areas of the CMBD team.
• Create tools and resources that facilitate transparency within CMBD and with lawyers.
• Develop and execute against strategies that establish best practices within the department, while prioritizing lawyer experience.
• Provide strategic analysis and recommendations to establish a robust operational CMBD foundation that significantly propels strategic initiatives and activities.
• Support implementation and continued improvement of CMBD’s platforms and technology stack.
• Collaborate with several teams across the department to optimize workflow and productivity through resources alignment and technology.
• Identify best practices within the department, prioritizing lawyer experience.
• Expand centralized marketing support by improving and realigning process\-driven tasks.
• Drive robust CMBD training programs that improve the impact of CMBD’s efforts.
• Measure and analyze results of marketing initiatives and report on ROI.
• Other duties as assigned.

Desired Skills

Self\-starter, with accomplished critical thinking skills and an understanding of the Marketing Operations function in a sophisticated global law firm. Must possess the ability to plan strategically, execute tactically and have a client service focus; ability to analyze data and use multiple sources of information to develop solutions and recommendations. Strong writing and presentation skills; ability to multi\-task and thrive in a fast\-paced environment; strong communication and data analysis skills; and proficiency with MS Word/Excel/Power Point.

Minimum Education

• High School Diploma or GED.

Preferred Education

• Bachelor’s Degree.

Minimum Years of Experience

• 4 years’ marketing/business development experience in a professional services environment.

Essential Job Expectations

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
• Provide timely, accurate, and quality work product.
• Successfully meet deadlines, expectations, and perform work duties as required.
• Foster positive work relationships.
• Comply with all firm policies and practices.
• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on\-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
• Ability to work under pressure and manage competing demands in a fast\-paced environment.
• Perform all other duties, tasks or projects as assigned.

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.

Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment

The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in\-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm’s discretion in the future.

Disclaimer

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at\-will nature of employment.

Application Process

Applicants must apply directly online instead of sending application materials via email.

Accommodation

Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact careers@us.dlapiper.com .

Agency applications will not be considered.

No immigration sponsorship is available for this position.

The firm’s expected hiring range for this position is $100,787 \- $146,900 per year depending on the candidate’s geographic market location.

The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits, including medical/dental/vision insurance, and 401(k).

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• DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center .*