Sales Operations Coordinator

About This Role

Sales Operations Coordinator

Donnegan Systems, Inc. Northborough, MA

(On\-site with hybrid flexibility) \| Full\-Time

For nearly 50 years, Donnegan Systems has been the trusted leader in innovative high\-density storage solutions across New England and Eastern New York. As the authorized Spacesaver® Area Contractor, we design, manufacture, install, and service custom mobile shelving, compact storage systems, library and museum solutions, healthcare and public safety storage, and document management systems.

We are looking for a detail\-oriented, proactive Sales Operations Coordinator to be the operational backbone of our sales team. You will drive efficiency in the sales pipeline, deliver professional proposals and quotes, ensure smooth project coordination, and support accurate forecasting — all while working in a stable, family\-oriented company culture that values quality, teamwork, and work\-life balance.

Key Responsibilities

• Provide high\-level operational support to the Sales Manager and Sales Representatives, including calendar management, scheduling client meetings and site visits, and travel coordination.
• Own and maintain the sales pipeline and CRM database for accurate lead tracking, opportunity updates, and customer records.
• Prepare, format, and customize high\-quality sales proposals, quotes, contracts, presentations, and bid documents using Microsoft Office Suite and quoting tools.
• Manage inbound sales inquiries via phone, email, and web forms; qualify leads and route them efficiently to the appropriate sales representative.
• Process sales orders, purchase orders, and change orders while coordinating closely with design, engineering, manufacturing, installation, and accounting teams to ensure seamless execution and compliance with Spacesaver quality and inter\-territorial guidelines.
• Generate timely sales reports, monthly order forecasts, performance dashboards, and monthly/quarterly summaries to support business planning and performance standards.
• Support customer relationship management through quote follow\-ups, issue resolution, and exceptional service.
• Organize sales collateral, marketing materials, and maintain accurate digital and physical records.
• Assist in planning and executing trade shows, client events, and promotional activities.
• Perform general office duties with a focus on efficiency, accuracy, and continuous improvement.

Qualifications \& Requirements

• 2\+ years of experience in sales operations, sales support, or administrative roles (B2B, technical, or project\-based sales environment strongly preferred).
• Advanced proficiency in Microsoft Office Suite (especially Word, Excel, PowerPoint, and Outlook) and solid experience with CRM systems (Salesforce, HubSpot, or similar). Familiarity with quoting/proposal tools is a plus.
• Excellent written and verbal communication skills with a professional phone presence.
• Exceptional organizational skills, strong attention to detail, and the ability to manage multiple priorities and deadlines in a fast\-paced environment.
• Customer\-focused mindset with a proactive, problem\-solving approach; ability to work independently as well as collaboratively within a team.
• Alignment with our core values: quality service, integrity, teamwork, and eagerness to learn about high\-density storage solutions.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Knowledge of construction, architecture, engineering, or storage/shelving systems.
• Experience supporting sales performance standards, forecasting, or cross\-functional coordination.

What We Offer

• Competitive base salary of $58,000 – $72,000 plus performance incentives.
• Comprehensive benefits package: Aetna medical ($2,000/$4,000 POS), Blue Cross Blue Shield dental \& vision, Guardian short\- and long\-term disability, life/AD\&D insurance, and more.
• Generous paid time off plus 12 paid holidays in 2026 (including Patriots’ Day, Juneteenth, and the day after Thanksgiving).
• 401(k) with company match, profit\-sharing/retirement contributions, and educational expense support.
• Stable, supportive, family\-oriented culture in a well\-established, profitable company with real opportunities for professional growth.
• Meaningful work helping clients in healthcare, education, government, libraries, museums, and public safety.

Donnegan Systems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, harassment\-free environment for all employees.

How to Apply Please submit your resume and a brief cover letter to mmelanson@donnegan.com. Include “Sales Operations Coordinator Application” in the subject line. You may also apply through our website at donnegan.com/careers.

Join a legacy company where your operational excellence directly contributes to sales success!

Pay: $55,000\.00 \- $75,000\.00 per year

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person