Customer Operations Specialist

About This Role

We are hiring a Customer Support Specialist to help take care of our ecommerce customers, dealer network, and some government accounts.

This job is about being reliable, organized, and sharp on details. You will be answering emails, entering orders, helping customers and dealers get the right information, and making sure orders move through the system accurately. You will also need to learn our products well and understand how they compare and work with other gear in the industry.

We want someone who cares about doing the job right, communicates clearly, and takes pride in supporting the people who use our gear, especially military and law enforcement end users.

This is a small company environment. That means you will wear a few hats, work closely with other departments, and be trusted to handle real responsibility.

What You’ll Do

• Answer and manage emails in the customer service inbox
• Support ecommerce customers, dealers, and select government accounts
• Enter orders accurately into our ERP system
• Communicate lead times, product availability, and order status clearly
• Handle dealer exchanges, warranties, returns, and shipping issues
• Work with logistics and fulfillment to make sure shipments are handled according to order requirements
• Help make sure orders are processed accurately and delivered on time
• Maintain customer, dealer, and account contact information
• Work with accounting to send monthly statements and help with account follow\-up
• Learn our product line in depth, along with basic knowledge of competing products and compatibility
• Support marketing when needed by assembling kits for photoshoots, meetings, and other business needs
• Attend trade shows and end\-user events on occasion

What We’re Looking For

• Strong attention to detail
• Good written communication
• Able to stay organized and keep track of multiple things at once
• Comfortable working with different departments to get problems solved
• Able to learn products quickly and explain them clearly
• Interest in tactical gear and the people who use it
• Takes ownership and does not need to be micromanaged
• Experience in customer support, order entry, ERP systems, logistics, or dealer service is a plus

Why Work Here

• Informal, hard\-working team culture
• You will be trusted with real responsibility
• Lots of autonomy if you prove you can handle it
• Strong opportunity for growth in both responsibility and pay
• We are small and growing fast, so good people have potential to move up quickly

A lot of companies say there is room to grow. In our case, it is real. We have had multiple employees grow their pay significantly as they took on more responsibility. If you are dependable, capable, and want a place where your effort actually matters, this might be the opportunity for you.

Bottom Line

This is a job for someone who wants to be useful, take ownership, and be part of a solid team. If you want a stiff corporate environment, this is not it. If you want trust, responsibility, and the chance to grow with a company that is moving fast, we want to hear from you.

Pay: $50,000\.00 \- $65,000\.00 per year

Benefits

• Dental insurance
• Health insurance
• On\-the\-job training
• Paid time off

Application Question(s)

• Are you comfortable working in a role that requires accuracy with order entry, follow\-through, and communication across multiple departments?

Education

• Bachelor's (Preferred)

Language

• English (Required)

Ability to Commute

• Ogden, UT 84404 (Required)

Work Location: In person