Director, Enterprise AI Enablement

About This Role

Job Description:About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for \+750 of the world’s leading and digital\-first brands. Our innovative CX solutions, technology and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.

Role purpose

• Own and drive enterprise\-wide AI enablement across Foundever’s corporate functions
• Translate Foundever’s AI strategy into practical, scalable, and valuedriven use cases for HR, Finance, Legal.
• Accelerate AI adoption, productivity, and employee experience while ensuring security, compliance, and responsible AI practices
• Act as a central orchestrator for all Corporate functions, IT, Data, Security, and AI product teams

Key responsibilities

Enterprise AI enablement \& strategy

• Define and execute the Enterprise AI Enablement roadmap for corporate functions (HR, Finance, Legal, Procurement, IT, Marketing, etc.)
• Identify, prioritize, and structure highimpact AI and automation opportunities
• Ensure alignment with Foundever’s business strategy, digital transformation agenda, and AI governance
• Establish clear value tracking (productivity, quality, cost, risk mitigation)

Use case delivery \& scaling

• Lead AI initiatives endtoend: ideation testing industrialization
• Partner with corporate leaders to redesign processes, not just automate tasks
• Drive the deployment of GenAI, automation, and AI copilots embedded into daily workflows
• Ensure use\-cases are scalable, secure, reusable, and integrated with our enterprise platforms

Adoption, change \& enablement

• Drive AI adoption at scale through change management, communication, and training
• Build AI literacy across corporate teams and leadership
• Define best practices, playbooks, and standards for internal AI usage
• Promote a culture of experimentation and continuous improvement

Governance \& stakeholder management

• Serve as the primary owner for internal AI enablement across corporate functions
• Partner closely with IT, Data, Security, Legal, Compliance, and Privacy teams
• Contribute to AI governance frameworks (ethical AI, data usage, vendor selection, risk management)
• Provide executive\-level reporting and recommendations

Team \& ecosystem leadership

• Build and lead a highimpact, crossfunctional team (AI product owners, transformation leads, automation experts)
• Manage relationships with technology partners, platforms, and vendors
• Leverage Foundever’s global scale to reuse and standardize AI solutions

Success metrics

• Tangible productivity and efficiency gains across corporate functions
• Adoption and usage of AI tools and solutions
• Reduction in manual effort and process cycle times
• Stakeholder satisfaction and business impact
• Compliance with security, privacy, and governance standards

Profile \& experience

• 10\+ years in digital transformation, AI, automation, or enterprise technology
• Proven experience delivering enterprise\-scale transformation
• Strong understanding of GenAI, AI platforms, automation, and copilots
• Experience working with corporate functions and senior stakeholders
• Ability to operate in a global, matrixed organization
• Pragmatic, execution\-oriented, and outcomefocused mindset

Why Foundever

• Play a key role in shaping Foundever’s internal AI journey
• Direct impact on employee experience and enterprise productivity
• Strong alignment with Foundever’s human \+ AI operating model
• Opportunity to scale AI from pilots to real, measurable enterprise value