Customer Operations & Payments Specialist

About This Role

About Us

Go Roostr LLC is a quickly growing electronics buyback company based in Warminster, PA. We help individuals and businesses sell their devices through a process that is fast, clear, and professional. As we continue to grow, we are looking for the right person to join our team in a key customer\-facing operations role with strong room for advancement.

Position Overview

We are hiring a Customer Operations \& Payments Specialist to manage communication with customers selling devices to us, handle quote corrections, process payments, resolve disputes, and help ensure a smooth customer experience from start to finish.

This is an important role for someone who is organized, detail\-oriented, professional, and calm under pressure. Because our business is niche, direct industry experience is not required. We are more interested in hiring an intelligent, dependable person with strong communication skills and the ability to learn.

Responsibilities

• Handle inbound customer emails, phone calls, and general communication
• Manage day\-to\-day communication with customers selling devices to GoRoostr
• Contact customers when devices were submitted incorrectly and explain revised offers clearly and professionally
• Provide supporting evidence when needed, including photos and explanations
• Process customer payments accurately through Venmo, PayPal, Zelle, ACH, and check
• Handle offer disputes and difficult customer conversations professionally
• Keep transactions organized and moving efficiently from intake through payout
• Work closely with internal team members to ensure accuracy and a strong customer experience
• Help represent the company in a professional and trustworthy way with every customer interaction

Qualifications

• Strong written and verbal communication skills
• Strong organizational skills and attention to detail
• Professional demeanor and good judgment
• Ability to stay calm and effective when dealing with upset customers
• Comfortable handling detail\-sensitive work and payment\-related tasks
• Reliable, trustworthy, and able to follow through
• Able to learn quickly and adapt in a growing company
• Previous experience in customer service, operations, administrative support, e\-commerce, or payment processing is a plus, but not required

Ideal Candidate

The ideal candidate is not just friendly with customers. This person is also sharp, dependable, and operationally strong. They can communicate clearly, stay organized, handle issues professionally, and take ownership of an important part of the business.

This role is a strong fit for someone who wants to grow with a quickly growing company and take on more responsibility over time.

Compensation

• $47,000 \- $53,000 per year to start, based on experience

Benefits (after 60 days)

• Company\-sponsored health insurance (50/50\)
• Company 401(k) plan with match
• Paid holidays
• Paid sick and vacation days
• Free lunch and early leave on Fridays
• Plenty of room for advancement

Why Join GoRoostr

• Join a quickly growing company in a unique and expanding industry
• Take on a meaningful role with direct impact on customer experience and company operations
• Work in an environment where strong performance can lead to growth and advancement
• Be part of a team that values professionalism, reliability, and execution

How to Apply

Please submit your resume along with a short note telling us why you would be a strong fit for this role.

Pay: $47,000\.00 \- $53,000\.00 per year

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• On\-the\-job training
• Paid time off

Application Question(s)

• Are you comfortable handling customer disputes and difficult conversations professionally by email and phone?
• Please describe a time you had to explain an outcome a customer did not want to hear. How did you handle it?
• This role requires strong written \& verbal communication, attention to detail, and accurate handling of customer payments and transaction details. Which of these are your strongest areas, and why?
• Are you available to work full\-time on\-site in Warminster, PA?

Work Location: In person