Senior Business Operations Manager

About This Role

**Summary:** The Senior Business Operations Manager is responsible for overseeing the execution and evolution of operational support functions that drive organizational growth and compliance. This role leads and integrates Contracts Management (Government and Commercial), Pricing Strategy, Business Development Support, and regulatory compliance under AbilityOne and RESPECT. This position will manage day-to-day operations, build cross-functional alignment, and ensure a high-performing, scalable team that enables strategic focus at the senior leader and executive level within the organization. Reporting directly to the Vice President of Business Development, this role ensures that the organization’s growth and internal service delivery are underpinned by strong controls, clear accountability, and a culture of compliance. **Essential Duties and Responsibilities:** * Strategic Leadership & Execution + Drive the execution of cross-functional business initiatives in support of growth, compliance, and performance excellence in the key areas of pricing, contracts management, and program compliance functions. + Serve as a thought partner to executive leadership on systems, process improvements, and resource planning. + Represent the VP of Business Development in enterprise-wide initiatives and operational planning efforts. * Contracts Management + Oversee full lifecycle management of all organizational contracts and agreements, including federal, state, municipal, and commercial service agreements, including but not limited to NDAs, MOUs, subcontracts, and partner agreements. + Supervise the Contracts Management team responsible for the day-to-day administration, renewals, and compliance monitoring. + Provide oversight and risk management for the full lifecycle of commercial and federal contracts and partner agreements. + Lead policy development for review processes and contract compliance. + Serve as initial escalation point for negotiation, legal review, and contract dispute resolution, and senior-most reviewer of all contractual terms, proposals, and compliance frameworks before executive signature. + Develop and ensure appropriate structure and processes are in place to support a strong contracts management process with organizational compliance. * Pricing & Financial Support + Lead the pricing strategy development and cost modeling for assigned Government proposals and renewals. Manage a centralized pricing repository and approval process across the organization. + Collaborate with Finance and Operational leaders to ensure pricing aligns with organizational goals and accounting best practices. + Lead budget development, execution, and financial tracking and reporting in support of the VP of Business Development. + Review and approval authority at authorized levels for departmental requisitions, invoices, and adjustments in support of the VP of Business Development to ensure timely and appropriate fiscal accountability. * Regulatory Compliance – AbilityOne & RESPECT Programs + Serve as the organization’s lead for all matters related to AbilityOne and RESPECT compliance, including direct labor ratio monitoring, product/service eligibility, operational alignment with NPA requirements, and Procurement List tracking. + Act as the primary liaison for Program compliance audits. + Lead internal readiness reviews to ensure enterprise-wide compliance. + Ensure the organization’s activities comply with AbilityOne and RESPECT regulations and policies. * Business Development & Opportunity Support + Provide analytical, contractual, and pricing support to Business Development opportunities. + Manage intake and execution of proposals, teaming agreements, and customer data analysis. + Coordinate opportunity development and seamlessly manage the handoff of opportunities post-capture from the business development team to the operational team. + All other duties assigned. **Education and Experience:** * Bachelor’s degree in Business Administration, Finance, or related field * Minimum 3 years of experience in contracts, pricing, compliance, or operations roles * Deep understanding of federal and commercial contracting practices, pricing models, and regulatory requirements. * Demonstrated success in leading high-impact cross-functional initiatives. * Experience with AbilityOne or similar set-aside programs strongly preferred. **Supervisory Responsibilities:** This position will be required to develop and lead a team of professionals to execute and evolve the business operations support function within the organization. The incumbent will supervise and develop a staff through a combination of on-the-job and functional training, mentoring and coaching, and targeting developmental opportunities. It is imperative to build a high-performance culture focused on accountability, process ownership, and continuous improvement. **Competencies:** To perform the job successfully, an individual should demonstrate the following competencies: * **Problem Solving** - Identifies and resolves problems promptly, develops alternative solutions, and uses reason even when dealing with emotionally charged topics. * **Communication and customer services -** Ability to read, write, and communicate effectively in English. Spanish/French-Creole is a plus but not required. Use terminology that is appropriate to the intended audience. Edits written work for spelling and grammar. Speaks clearly so others can understand. Demonstrates the ability to listen to and understand information and ideas presented through spoken words and sentences and to request clarification when needed. * **Mathematical Skills -** Applying basic arithmetic calculations, including fractions, percentages, ratios, and proportions, to practical situations. Presents numerical data effectively. * **Ethics -** Maintains high standards of ethical conduct, exhibits honesty and integrity, and refrains from theft-related, dishonest, or unethical behavior. Works with integrity and maintains confidentiality. Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethics, and upholds organizational values. * **Planning and Organizing -** Prioritize work activities, use time efficiently, and develop realistic action plans. * **Job Commitment -** Accepts responsibility and demonstrates responsible behavior, initiative, and tenacity; Works with minimal supervision and is dependable. * **Professionalism -** Adheres to all corporate policies and procedures, including occupational safety and health policies, and promptly responds to management directions. Maintain a professional demeanor with participants, staff, and other professionals. Project a positive image of Goodwill. Reacts well under pressure and accepts responsibility for own actions. Follows through on commitments. * **Work Quality -** Demonstrates accuracy, completeness, and neatness. Seek opportunities to enhance and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality. * **Attendance/Punctuality -** Report to work as scheduled and on time and remain on the job throughout regular work hours. Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to working long hours when necessary to reach goals; complete tasks on time or notify your supervisor of an alternative plan. * **Teamwork -** Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results. * **Safety and Security -** Observe all safety and security procedures; report any safety deficiencies to your immediate supervisor. Uses equipment and materials properly. Knows what Material Safety Data Sheets (MSDS) are and where they are stored. * **Personal Characteristics—**Dress in appropriate business attire. Conduct yourself professionally. Take initiative. Be dependable and accurate, and take pride in your work. * **Adaptability -** Adapts to changes in the work environment, manages competing demands, and adjusts approaches and methods to best fit the situation. Can effectively deal with frequent changes, delays, or unexpected events. * **Analytical -** Can understand diverse information, collect and research data, and use intuition and experience to complement data, helping to design workflows and procedures. * **Cost Consciousness**: Works within approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources. * **Detail-Oriented** – Must be an organized professional with an excellent eye for detail. * **Diversity**—Shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce. * **Interpersonal Skills** – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. * **Judgment**—Displays willingness to make decisions; exhibits sound and accurate judgment; Supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions. * **Leadership** – Exhibits confidence in oneself and others; inspires and motivates others to perform well; effectively influences the actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Must be highly reliable and able to carry out tasks autonomously and collaboratively. * **Motivation** – Self-motivated and self-starter. Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures oneself against a standard of excellence; takes calculated risks to accomplish goals. Persistent and results-oriented. * **Strategic Thinking**: Develop strategies to achieve organizational goals, understand the organization's strengths and weaknesses, analyze the market and competition, identify external threats and opportunities, and adapt strategy to changing conditions. **Work Environment** - This position is an office position located in a manufacturing facility.