Solutions Enablement Specialist - Marketing & Commerce Cloud

About This Role

Description

Solutions Enablement Specialist \- Marketing \& Commerce Cloud

Mexico City \| Hybrid

The Product Enablement team leverages the power of the Trailhead platform \- Salesforce’s award\-winning, gamified learning experience \- to deliver world\-class learning to employees around the globe. Trailhead transforms how people build skills: it’s modular, social, hands\-on, and genuinely fun, while sitting at the cutting edge of innovation in digital learning. We combine deep expertise in instructional design with a strong command of the Salesforce product suite to create scalable, high\-impact training programs that serve diverse roles, regions, and experience levels.

Our vision is to build the most productive and high\-performing sales teams by delivering innovative enablement that accelerates product mastery worldwide. Trailhead is a core engine behind that vision \- powering how our global employees build expertise, stay ahead of rapid product innovation, and confidently bring Salesforce solutions to market.

As the Technical Lead for Agentforce Marketing \& Agentforce Commerce, you will accelerate one of our most critical assets: field product excellence. You will lead the strategy, design, and scaling of engaging, best\-in\-class product enablement for Agentforce Marketing and Commerce, leveraging Trailhead and immersive hands\-on training to ensure our sellers and solution engineers are ready to win. You are the architect behind learning experiences that operate seamlessly at global scale \- experiences that are interactive, innovative, and built to drive real performance outcomes. This role combines product depth, systems thinking, and executional rigor \- giving you the opportunity to accomplish the best work of your life while enabling thousands of customer\-facing professionals to do the same.

Responsibilities

• Own and execute global employee enablement programs for Agentforce Marketing and Agentforce Commerce, including Trailhead content and live hands\-on training.
• Design and develop Trailhead content that is engaging, fun, and relevant to internal employee audiences, including trails, badges, hands\-on challenges, and micro\-learning content.
• Design, develop, and deliver live hands\-on training for technical sellers, including virtual workshops and in\-person hands\-on training at employee events (e.g. Company Kick\-off, Pre\-Dreamforce).
• Own the org strategy for internal hands\-on training for Agentforce Marketing and Agentforce Commerce, partnering closely with Solutions, Specialists, and Product to identify gold\-standard resources and scale org provisioning.
• Support delivery of business\-critical quarterly learning content aligned to specific cloud and cross\-cloud strategic initiatives (e.g. new product launches, release readiness, etc.)
• Develop, deliver, and test agentic components for internal Trailhead content (e.g. Sales Coach, Agentforce Quizzes, Slackbot, etc.)
• Complete 3x/annual content maintenance cycles, updating all owned content with messaging and feature changes, in partnership with product stakeholders.
• Drive project management and stakeholder management for all owned product learning content, ensuring seamless communication across product and field readiness teams.
• Create scalable content for a global audience, producing learning that applies across multiple industries and geos, and finding innovative ways to tailor material for different learner profiles.
• Anticipate and understand changing product, audience and business drivers and adapt to meet those needs.
• Develop and maintain subject matter expertise on Salesforce products, with a focus on Agentforce Marketing and Commerce.
• Be accountable for on\-time, high\-quality delivery of all owned content releases, proactively managing risks to deadlines.

Experience/Skills Desired

• Demonstrated product expertise in Agentforce Marketing and/or Agentforce Commerce.
• Experience with technical sales and/or post\-sales, strongly preferring experience with Salesforce sales methodology and processes.
• Aptitude in instructional design principles (including adult learning theory) and live training delivery.
• Excellent written and oral communication skills.
• Experience with AI/LLM technologies to build and deliver instructional content (e.g. using generative AI for assessments or simulations).
• Familiarity with Salesforce enablement platforms (Trailhead) and project management tools.
• Ability to balance high standards for quality with the need to get to market fast.
• Demonstrated ability for creative thinking and project management leading complex projects with minimal oversight.
• Self\-starter that thrives in an entrepreneurial, fast\-paced, and fluctuating environment.
• Ability to travel up to 25%.