Marketing Operations Lead

About This Role

Looking to join the best mobile and broadband team in the west?! We are seeking talented individuals to join our organization who share our passion for service and connection to local communities. Our company culture sets us apart. We care about our employees development and foster a culture of open communication, accountability and fun. Join our team today!

Marketing Operations Lead \- Hybrid

Location: Inland Northwest / Mountain West (Preferred: Greater North Idaho; Spokane Metro, Central/Eastern Washington; or Western Montana)

Reports To: Chief Revenue Officer (CRO)

Company Overview

Inland Cellular/Emerge Technologies is a regional telecommunications provider delivering fiber broadband, fixed wireless, mobile, web design and related connectivity services across Idaho, Washington, and Montana. We serve a mix of residential, business, MDU, and public\-sector customers, with a strong focus on growth in rural and secondary markets. As we continue our transformation into a modern broadband and mobile company—with active and upcoming network builds—marketing plays a critical role in driving demand, improving customer experience, and maximizing lifetime value.

Role Summary

The Marketing Operations Lead owns the operational backbone of marketing. This role ensures pricing, promotions, lifecycle communications, and analytics are executed cleanly while protecting long\-term customer value.

Key Responsibilities

• Execute mobile and broadband pricing tiers and promotions
• Manage offer setup, eligibility, and expiration
• Own lifecycle communications (pre\-install, onboarding, upsell, retention)
• Manage email and SMS programs
• Own marketing analytics, dashboards, and reporting
• Ensure marketing data hygiene and system scalability
• Marketing collateral creation and management (customer and sales facing)

Key Metrics

• Promo uptake vs margin impact
• Attach rates (speed tiers, Wi\-Fi, bundles)
• Early\-life and overall churn
• Email/SMS conversion rates

Qualifications

• 5–8\+ years in lifecycle marketing, marketing ops, or revenue operations
• Experience with subscription pricing and promotions
• Strong analytical and reporting skills
• Highly organized and detail\-oriented

Location \& Work Environment

• Preferred candidates will be located in:

• Greater North Idaho (Lewiston, Moscow, Coeur d’Alene Metro, Sandpoint)
• Spokane Metro area west to Cle Elum, WA
• Western Montana

• Hybrid or Remote work, depending on location

Why Join Inland Cellular/Emerge Technologies

• Lead the company’s digital strategy during active and upcoming broadband builds.
• High\-impact role with direct ownership of growth and market success.
• Opportunity to build a modern, scalable digital marketing approach
• Close partnership with executive leadership and significant visibility across the company.

This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all responsibilities.

Pay Range

Inland Cellular offers a competitive salary range based on qualifications and experience. The annual base salary range for this role is $50,000–$69,000\. The actual base salary offered will be determined based on factors including (but not limited to) relevant skills and experience, job\-related knowledge, internal equity, and geographic location, and may be modified as needed to comply with applicable law.

This role is also eligible for an annual bonus program, in accordance with company plan terms. Bonuses, if any, are not guaranteed and are subject to individual and company performance and continued eligibility under the applicable plan.

Benefits

• 40 Hours of Sick Leave Annually
• PTO: (semi\-monthly payroll)
• Years 1\-3, 4 hours per pay period
• Years 4\-10, 5\.33 per pay period
• Years 11 or more 6\.67 per pay period
• Six Paid Holidays/Paid Days Off
• New Year’s Day, Labor Day, Memorial Day, Thanksgiving Day, Independence Day, Christmas Day
• 401(k) Retirement Plan
• 401(k) employer match up to 4% after one year of employment

Company paid (after two full months of employment):

• Life Insurance, Long Term Disability and Accidental Death and Dismemberment
• Vision Insurance
• Medical Insurance
• Dental Insurance
• Health Savings Account with company contribution

Voluntary Benefits

• Short Term Disability, Accident and Critical Illness and additional Life insurance (available during open enrollment period, annually)
• Life Flight and Airlift Northwest
• ID theft protection

Additional Benefits

• 10% off WSU MBA Program

• $240 Gym Membership, annually

• At\-cost purchase for all Inland Cellular gear items