Manager, Business Operations

About This Role

About Us

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting\-edge company strives to become the most trusted, data\-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.

Responsibilities

Position Overview

We are seeking a motivated Manager, Business Operations, to join our growing Business Operations function. This is an individual contributor role focused primarily on data, with additional contributions to operational processes. Reporting to the Senior Director, Business Operations, this person will be part of a high impact team with a mandate to ensure the company delivers on its operating plan.

In this role, the Manager will spend the majority of their time working directly with data in Excel–analyzing large datasets, cleaning and structuring raw data, and using Power Query to automate manual or inefficient processing involving data.

This person will own the analysis and correction of operational and financial data, and will be a key contributor to a broader team effort to turn the company's raw data into actionable reporting and insights. They will also work closely with people across the business to understand reporting requirements, data needs, and how information flows through the organization.

This is a role with significant responsibility and cross\-functional visibility in a demanding, results\-oriented environment with high expectations for agency, speed, and ownership.

Key Responsibilities

• Data Management, Transformation \& Reporting:
• Analyze, clean, and structure financial and operational datasets in Excel, ensuring data is accurate, consistent, and properly formatted for downstream reporting and decision\-making
• Use Power Query to automate repetitive or manual data tasks, building repeatable transformation workflows that connect to multiple source systems and handle large volumes of data reliably
• Contribute to the development of standardized dashboards and recurring reports, preparing and validating the underlying data that feeds into performance reporting across the business
• Ensure reporting is delivered in the right format, level of detail, and cadence to support operating reviews and leadership decision\-making
• Collaborate with data engineers and other members of the Business Operations team to interpret data and deliver actionable insights to company leadership
• Work with stakeholders across the business to understand reporting requirements, data needs, and how information is used to drive decisions within their functions
• Operating Cadence \& Execution Support:
• Work closely with the Business Operations team and functional partners to support and continuously improve the company's operating cadence (weekly, monthly, quarterly)
• Prepare and deliver data and reporting for specific operating rhythms, ensuring data accuracy and alignment with stakeholders on inputs and outputs
• Track priorities, action items, timelines, and follow\-ups across initiatives to support execution and accountability
• Ensure inputs and outputs for operating reviews are consistent, reliable, and delivered on time
• Data Process Design \& Operational Efficiency:
• Collaborate with Business Operations teammates and functional partners to define and maintain data definitions, naming conventions, metrics standards, and reporting taxonomies across the organization
• Design, document, and implement Business Operations processes including planning, execution tracking, and performance management workflows
• Identify opportunities to replace manual, fragmented, or inconsistent data workflows with automated, repeatable data pipelines and operating practices using Power Query, Excel, and other tools
• Maintain clear documentation for standards, workflows, and reporting to support adoption and scalability as the function grows

Required Qualifications

• 5\+ years of experience in analytics, business intelligence, FP\&A/corporate finance, or data\-intensive operational roles within a mid\-to\-large corporate environment. This role requires significant hands\-on experience analyzing and transforming high\-volume, complex operational and financial datasets from multiple enterprise systems.
• Expert\-level proficiency in Microsoft Excel, including data modeling, DAX, Power Pivot, and macros/VBA. A live Excel exercise with the hiring manager will be part of the interview process.
• Expert\-level proficiency in Power Query, including the ability to connect to multiple data sources, design complex transformation workflows, merge and append queries, build automated, repeatable data pipelines that handle large volumes of data reliably, and effectively troubleshoot bugs in queries
• Exceptional work ethic with the ability to operate effectively in a demanding, results\-driven environment with high standards
• Demonstrated ability to execute complex projects while working cross\-functionally with multiple teams
• Proven ability to build and improve processes
• Strong sense of ownership paired with a collaborative working style
• Demonstrated ability to use LLMs and automation tools effectively
• Proven ability to learn and apply new tools quickly
• Exceptional organizational skills and attention to detail
• Comfort navigating ambiguity and enthusiasm for helping build better ways to operate
• Working knowledge of accounting and corporate finance concepts
• Bachelor's degree

Preferred Qualifications

• Concrete examples of tools, workflows, or solutions built using AI coding tools such as Claude Code, ChatGPT Codex, or similar platforms that had a meaningful impact on productivity or operations
• Bachelor's degree in Computer Science, Information Systems, Data Science, Engineering, Mathematics, Physics, or another quantitative/technical discipline
• Experience with Python
• Experience building dashboards and reporting in Power BI and Salesforce
• Experience with Microsoft D365, Salesforce, and ServiceNow

Total Rewards

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing!

The starting salary is anticipated between $135,000 and $150,000 and will be commensurate with experience.

Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.