Director of Revenue Operations (Remote)

About This Role

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The Director of Revenue Operations works alongside the SVP of Revenue Operations and is responsible for performing a variety of duties and responsibilities to support the Revenue team. This role will assist with forecasting, head count management, churn analysis, optimizing our tech stack and assisting with the day to day operations for our Revenue team.

Responsibilities

Provide day-to-day technical support to the SVP of Revenue Operations

Respond to inquiries from our CS organization regarding the Forecast, Sales Territories, HC request, opportunities and churn

Provide support to our NA direct sellers regarding HC

By observation of day to day production make suggestions to Growth on any long term process improvements

Develop and implement revenue targets and games

Work with SVPs in regard to mid-month numbers and ensuring we are on target for our monthly and Quarterly

Act as liaison between Revenue, Finance, Legal, Support and Product to ensure alignment across all of our growth initiatives

Represent the Revenue Organization by effectively communicating and establishing rapport with Executive-level leaders within the organization

Participate in Sales meetings and attend other meetings and seminars as required

Closely monitor the revenue activities and oversee and monitor revenue project

Create end of month reports and monthly forecast numbers

Assist with commission splits for the Sales team globally

Evaluate and assist in implementing change to increase the efficiency of the revenue team by reviewing reports and information

Make recommendations for priorities and program implementations

Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Qualifications

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Experience with web browsers (Chrome, Internet Explorer, etc.)

College Degree in Business Administration preferred

Strong verbal communication skills

Excellent written skills and grammar

Excellent time management and organization skills

Excellent computer skills

Excellent research skills

Highly skilled in operations management, debugging production, and process alignment.

The base pay for this position ranges from $150,000 - $180,000 which will vary depending on how well an applicant's skills and experience align with the job description listed above.

We will accept applications until 2/22/26.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.