Business Sales Operations Coordinator

About This Role

Overview

What's the role?

As a Business Sales Operations Coordinator you will be responsible for performing data entry, processing and monitoring internal processes to bill Advance Services for all Sales Channels, Wholesale, Direct and Indirect. Responsibilities: How can you add value?* Provide administrative, clerical and interpersonal support to Director, Supervisor and Sales Executives. Includes processing of incoming and outgoing calls and special requests among others.

• Receive sales orders from Wholesale and Account Executives for Advanced Telecommunication Services which include Dedicated Private Lines for Transport and Internet Access, ISDN\-PRI, SIP trunks, Ethernet over DOCSIS services and Managed Services.
• Report crafting, maintenance and monitoring of pending sales, installations, and provisioning orders for advanced services.
• Account creation, posting of installation/constructions charges, services and features additions/deletions and billing reconciliations.
• Audit of sales orders from Sales Business Channels, and manage fallouts directly with customers.
• Process sales orders and support the audit process of all business sales, including accurate information and signatures from AEs and customers.
• Support Operational Audit Department with Commission Statements for Indirect Agents.
• Build, monitor and audit changes Advanced accounts and service code additions.
• Support dedicated collection efforts to Advanced Customers.
• Expedite sales processing and provide feedback to salespeople on order entry of Advanced Services.
• Work with Sales Engineer and Business Technical Support Team to deliver Advance Services to Direct Customers and Wholesale as agreed on services proposal.
• Recommend processes related to interactions with Salespersons, Wholesale Customers and Support Departments, including but not limited to – NetAdmin, VoiceAdmin, Technical Support, Sales Engineer Team, and Fiber Deployment Group.
• Update wholesale/business contracts, track expiration dates, management and record keeping.
• Request new addresses and HIU in Billing System for Advanced Services account billing and/or provisioning
• Audit and handle equipment movement within Advanced Services accounts.
• Supports collection and adjustment efforts for Advanced Services Accounts.
• Demonstrates and ensures compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
• Other functions may be assigned.

Qualifications

What do you need? Education and/or experience

High School Graduate, associate degree in Business Administration preferred. 1\-2 years of experience managing Business Accounts and services. Other qualifications:* Ability to sit and key data for long periods of time

• Customer Service skills
• Bilingual (Spanish and English)
• Computer\-literate (Microsoft Office)
• Good analytical and interpersonal skills
• Proven knowledge in day to day processes of data entry
• Demonstrate a degree of confidentiality and reliability
• Ability to strive in fast and efficient way with minimum supervision
• Knowledge on programs such as Help Desk, Sales Force, preferred

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Assessment, background check and drug test will be required to be a successful candidate. If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.