Head of Sales Operations/Director of Sales - Irvine, CA

About This Role

Liberty1 Financial is a high\-growth financial services company specializing in unsecured personal loans and debt restructuring solutions, serving clients across 48 states. Ranked \#25 on the Inc. 5000 and \#2 in financial services, we are scaling rapidly and building leadership infrastructure to support the next phase of growth.

We are hiring a Head of Sales Operations to lead our California division. This is a critical leadership role with direct ownership of sales performance, operational execution, and team accountability — with a clear path to Director\-level responsibility.

Role Overview

This role reports directly to company leadership and is responsible for driving performance, structure, and accountability across the California sales organization.

You will operate both strategically and hands\-on — leading from the floor while owning reporting, planning, and execution.

This is a full\-time, on\-site role based in Irvine, CA.

What You’ll OwnSales Leadership \& Team Management

• Lead and develop Sales Managers, QA, Trainers, and frontline sales teams
• Drive daily, weekly, and monthly production performance
• Conduct side\-by\-sides, live coaching, and structured 1:1s
• Address underperformance quickly with clear expectations and accountability plans
• Partner with HR and Recruiting on hiring and retention of top talent

Performance \& KPI Ownership

• Own all core KPIs: dials, talk time, conversion, revenue, cancellations
• Monitor pipeline performance in CRM (Salesforce or similar)
• Identify trends, gaps, and opportunities through data and QA feedback
• Execute action plans tied to revenue and profitability targets

Process, Training \& Development

• Oversee onboarding, ramp, and ongoing development programs
• Align training with company standards across locations
• Identify skill gaps and implement targeted coaching and scripting improvements
• Ensure adherence to sales processes, including compliance protocols

Operational Infrastructure \& Accountability

• Build and implement systems for performance tracking and accountability
• Create scorecards, dashboards, SOPs, and leadership playbooks
• Establish clear expectations and escalation paths
• Translate executive goals into actionable plans for leadership

Reporting \& Strategic Execution

• Analyze performance data and present insights to executive leadership
• Drive forecasting, capacity planning, and goal setting
• Continuously refine processes based on results and market conditions

Cross\-Functional Leadership

• Partner with Operations, Marketing, IT, and Compliance teams
• Align lead flow, campaign performance, and system execution
• Ensure seamless communication across departments

Multi\-State Collaboration

• Work closely with Arizona leadership to maintain alignment
• Participate in cross\-location planning and initiatives
• Travel occasionally to Tempe, AZ as needed

What We’re Looking For

Required

• 7\+ years of sales experience in a high\-volume call center
• 5\+ years managing managers and teams of 20\+
• 3\+ years in senior leadership (Director, Sr. Manager, Regional Manager) with full KPI ownership
• Proven experience improving underperforming teams and scaling results
• Strong data\-driven decision making and CRM experience

Strongly Preferred

• Director\-level experience in debt restructuring, debt relief, or related industries

Leadership Profile

• High ownership mindset; executes without waiting for direction
• Comfortable operating in fast\-paced, high\-pressure environments
• Strong operator who builds structure, systems, and accountability
• Direct communicator who addresses issues early and clearly
• Motivated by performance, growth, and measurable outcomes

Compensation \& Benefits

• Competitive base salary \+ performance\-based bonus
• 401(k) with company match
• Medical, dental, vision benefits
• Paid time off and holidays
• Clear path to expanded leadership scope (multi\-state oversight)

Location

Irvine, CA (On\-site, full\-time)

Important Note

This role requires current or very recent senior leadership experience in a call center environment, ideally within debt resolution or financial services. Candidates without this background will not be considered.

90\-Day Success Indicators

• Clear performance standards implemented across leadership
• Established cadence of coaching, reporting, and pipeline reviews
• Strong command of products, systems, and metrics
• Defined execution plan to achieve and sustain revenue targets

Job Type: Full\-time

Pay: From $120,000\.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s)

• Do you currently have (or very recently held) a senior leadership role (Director, Sr. Manager, or equivalent) in a call center environment?
• Have you directly managed Sales Managers or team leads (not just individual contributors)?
• Have you been responsible for full KPI ownership (revenue, conversion, pipeline performance), not just reporting?
• Do you have experience leading teams of 20\+ sales agents in a high\-volume environment?
• Do you have direct experience in debt relief, debt restructuring, or closely related financial services?

Work Location: In person