Business Operations Coordinator

About This Role

Business Operations Coordinator

Peak Technology \| Cleveland, OH

Peak Technology is a Managed IT Services company based in Northeast Ohio. We support small and mid\-sized businesses and focus heavily on relationships. Our goal is to feel like an extension of our clients’ team, not just another vendor.

This role is opening up as a result of an internal transition, as our current team member is stepping into a new leadership role within the company.

The Role

This is a key position in our company.

You’ll sit in the middle of everything, helping ensure:

• Work is moving forward
• Clients are communicated with
• Quotes and opportunities don’t stall
• Billing is accurate and coordinated

You won’t be doing technical IT work, but you will be working closely with a technical team and helping keep things aligned.

What You’ll Be Responsible For

Keeping Revenue Moving

• Preparing and sending quotes
• Following up on open opportunities
• Helping ensure deals don’t stall

Billing Coordination

• Reviewing work before it goes to billing
• Coordinating with our outsourced bookkeeper
• Handling project and one off invoices
• Catching issues before they become problems

Keeping Operations Organized

• Identifying when work is stuck or falling behind
• Helping keep visibility across the team
• Assisting with scheduling and coordination

Client Communication

• Providing updates and follow ups
• Helping ensure a high level of service
• Being a friendly and professional point of contact

Who This Role Is For

Someone who

• Naturally stays organized and follows through
• Is comfortable communicating with both clients and a team
• Notices when something is off and takes action
• Can manage multiple moving pieces without things slipping
• Takes ownership and pride in their work

Bonus Points

• Experience in a service based business (IT, MSP, construction, etc.)
• Familiarity with tools like QuickBooks Online, RMM/PSA or similar platforms
• Experience with quoting, billing coordination, or working with a bookkeeper

Compensation \& Benefits

• Salary: $55,000 to $67,000, based on experience
• 100% company paid health, dental, and vision insurance
• Paid time off and holidays

Why This Role Matters

This role helps create structure in a growing company.

If you’re someone who enjoys keeping things organized, making sure nothing falls through the cracks, and being part of a team that values relationships and doing things the right way, this could be a great fit.

Pay: $55,000\.00 \- $67,000\.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In person