Senior Manager, Commercial Sales Operations

About This Role

Remote \- Successful candidate must live in a state in which Point Broadband operates (AL, FL, GA, IL, KS, MD, MI, NY, OH, TN, TX, or VA) \#LI\-remote

Summary

The Senior Manager of Commercial Sales Operations owns commercial revenue operations for the SMB sales organization, with accountability for forecast accuracy, pipeline health, quota execution, and executive\-level reporting. This role serves as a strategic operating partner to sales leadership, ensuring that GTM processes, data, and operating cadence drive predictable performance at scale, not just activity.

Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Own the end\-to\-end commercial sales operating model from lead intake through close, forecast, and commission payout.
• Define and govern sales operating cadence, including pipeline reviews, forecast calls, and performance readouts.
• Establish standards for pipeline coverage, stage definitions, and data hygiene.
• Identify revenue risk early and surface insights to sales leadership.
• Serve as business owner for Salesforce and related sales technology.
• Govern CRM configuration, data integrity, reporting architecture, and user adoption.
• Partner with IT and Finance on system enhancements, integrations, and data alignment.
• Evaluate, recommend, and lead rollout of sales productivity and automation tool.
• Own executive\-level dashboards for pipeline, bookings, forecast accuracy, and productivity.
• Analyze funnel performance, close rates, sales cycle trends, and rep effectiveness.
• Partner with Finance on forecast alignment and commission governance.
• Deliver clear, trusted weekly and monthly commercial performance reporting.
• Support quota and territory modeling in partnership with sales leadership.
• Maintain territory and mapping tools to drive seller efficiency.
• Partner with Marketing and Business Development on campaign tracking and performance analysis.
• Act as the primary commercial operations partner to Sales, Finance, Marketing, and IT.
• Ensure alignment between sales activity, revenue reporting, and compensation outcomes.
• May manage analysts or administrators, with anticipated team growth as the organization scales.

Qualifications

• 5–8\+ years of experience in Sales Operations or Revenue Operations.
• Deep hands\-on experience with Salesforce administration and reporting.
• Strong analytical skills with the ability to translate data into executive insights.
• Experience partnering with senior sales leadership.
• Experience supporting SMB or field\-based commercial sales teams.
• Telecom, fiber, or infrastructure experience.
• Experience in high\-growth or private\-equity\-backed environments.

Benefits

• Medical (3 plans to choose from), Dental and Vision
• Short Term Disability
• Flexible Spending Accounts
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Cell Phone Allowance \Applicable by Position\
• Career Progression Opportunities
• Discounted Broadband Services \Where Applicable\

Pay range for this role is $115,000 \- $125,000 DOE plus a bonus plan.