General Manager, Sales Operations Manager

About This Role

General Manager

Growing POS Technology Company \| Full\-Time \| Leadership Role

We are a fast\-growing Technology Company serving restaurants and hospitality businesses. Our mission is to help operators increase revenue, reduce costs, and improve efficiency through modern technology solutions.

We are seeking a high\-level General Manager to lead the company into its next phase of growth and expansion.

This is not a maintenance role — this is a build, scale, and optimize leadership position.

Position Overview

The General Manager will oversee all company operations, drive revenue growth, strengthen client relationships, and build scalable systems that position the company for long\-term expansion.

You will be responsible for running the entire operation — sales, marketing, customer relationships, support, team performance, KPIs, and strategic execution.

Key Responsibilities

Growth \& Expansion

• Develop and execute strategies to grow revenue and expand into new markets
• Increase client acquisition and retention
• Identify new revenue opportunities, partnerships, and service offerings
• Build scalable processes to support multi\-region expansion
• Build Sales Teams

Operations Leadership

• Oversee day\-to\-day company operations
• Ensure departments are aligned and performing efficiently
• Implement operational systems and accountability structures
• Optimize internal workflows and cost controls

Revenue \& KPI Management

• Establish, track, and improve key performance indicators (KPIs)
• Analyze sales performance, pipeline metrics, retention rates, and profitability
• Drive performance accountability across departments
• Report directly to ownership with clear performance metrics

Marketing Growth \& Call Center Expansion

• Develop and execute a scalable marketing growth strategy to increase inbound leads and brand visibility
• Oversee and expand the marketing department, including digital advertising, social media, lead generation, and campaign performance
• Build and optimize a high\-performance call center focused on appointment setting, follow\-ups, and customer reactivation
• Continuously analyze data to improve targeting, messaging, and campaign profitability

Tech Support, Installations \& Implementation Management

• Oversee the technical support department to ensure fast, professional, and solution\-oriented service
• Establish KPIs for ticket response time, resolution time, first\-call resolution rate, and customer satisfaction
• Ensure smooth coordination between sales, onboarding, and technical teams during new client implementations
• Standardize installation and onboarding processes to reduce errors, delays, and customer frustration
• Monitor quality control for system setups, integrations, and go\-live transitions
• Reduce post\-installation issues through better pre\-install preparation and client education
• Project tracking to ensure every installation is completed on time and within scope

Customer Experience \& Retention

• Ensure existing clients receive exceptional service
• Improve onboarding, implementation, and ongoing support processes
• Reduce churn and increase lifetime customer value
• Create systems for proactive client relationship management

Team Leadership

• Lead, mentor, and manage sales managers, operations staff, and support teams
• Build a high\-performance culture focused on results
• Recruit, train, and develop top talent
• Ensure accountability at all levels

Qualifications

• 5\+ years of executive or senior leadership experience
• Experience scaling a company or division
• Strong understanding of KPIs, financial reporting, and revenue growth strategy
• Experience in technology, SaaS, POS systems, fintech, or merchant services preferred
• Proven track record of increasing revenue and operational efficiency
• Strong leadership, communication, and decision\-making skills
• Ability to build structure, systems, and accountability

What We Offer

• Excellent base salary (commensurate with experience)
• Performance\-based bonuses tied to revenue and growth
• Leadership autonomy and direct impact on company direction
• Opportunity to scale a growing technology company
• Long\-term career growth potential

Who This Role Is For

• A strategic operator who thinks like an owner
• A leader who thrives in growth environments
• Someone who understands both revenue generation and operational discipline
• A results\-driven executive ready to take a company to the next level

Base Salary Starting : $65,000 plus Monthly/Quarterly Bonuses \= Excellent Income

Additional Bonus : Yearly Performance Bonus.

If you are a high\-performing leader with a passion for growth, systems, and building something meaningful, we would love to speak with you.

Apply today and help us build the future of restaurant technology.

Pay: From $65,000\.00 per year

Benefits

• Paid time off

Application Question(s)

• Please describe briefly why should we hire you to run this company.

Education

• Bachelor's (Required)

Experience

• Management: 5 years (Required)
• Business To Business Sales: 5 years (Required)
• Operations management: 5 years (Required)

Language

• English and Spanish (Required)

Work Location: In person