Sales Operations Specialist

About This Role

About Us

We are a family of scientists, farmers, and pioneers working toward the development of a modern, global industry. Our core value of Innovative Creativity is why Abstrax Tech, Inc. is a leading innovator of the sensorial experiences that shape the cannabis industry. We specialize in ingredient, processing, and formulation science, focusing on terpene research and its applications in flavor profiles, fragrance, and the discovery of new valuable molecules. Abstrax collaborates with established manufacturers to help advance the industry, working closely with some of the largest and fastest\-growing brands to develop custom formulations for products like vape pens, concentrates, topicals, tinctures, alcohol, and more.

Position Overview

We are seeking a Sales Operations Specialist to join our team and support the collection, analysis, and reporting of company sales data. This individual will play a key role in supporting and partnering with the sales team to meet revenue goals and customer project needs. Measure results against business plans and past forecasts, supporting future sales data forecasting, and ensuring accurate CRM and ERP data across the sales function.

This role is pivotal to the Sales Department and works cross\-functionally with Sales, Marketing, Finance, Manufacturing, Shipping, R\&D, and Regulatory teams. The ideal candidate is detail\-oriented, analytically minded, solution driven, and comfortable balancing data work with cross\-functional coordination. Flavor House, Food \& Beverage, or related industry experience

Responsibilities Duties may include, but are not limited to

Operational Liaison \& Cross\-Functional Coordination

• Act as the key interface between sales and operations, facilitating smooth order entry and timely fulfillment.
• Coordinate with operations on inventory and fulfillment issues to ensure customer commitments are met.
• Partner closely with sales leadership.
• Provide direct support and coordination with high\-value, strategic growth customers, including both tactical and strategic operational needs.

Sales Data Analysis \& Reporting

• Provide weekly sales reports to supported sales reps.
• Collect and analyze sales data; identify customer order trends, measure results against business plans and past forecasts to determine whether goals were met.
• Support future sales data forecasting efforts.
• Interpret sales metrics and translate data into actionable insights for sales and leadership.
• Provide suggestions and solutions to help increase sales and revenue.

CRM \& ERP Systems Management

• Manage and maintain CRM — implement and adjust configurations as needed per sales team requirements.
• Audit and execute contracts and banking documentation in CRM to support creation of permanent client profiles in internal systems.
• Lead the effort to redesign CRM functionality and increase utilization across the sales team.

Cross\-Functional Coordination

• Work cross\-functionally with departments on customer needs.
• Offer suggestions for new products and services that Abstrax can explore.
• Assist with operations as needed — including receiving inventory, processing product, and sales representative support.

Customer Communication

• Facilitate and maintain standardized customer communication.
• Receive incoming sales calls and provide solutions to client communications.
• Perform other related duties as assigned.
• Customer project tracking
• Customer case tracking and problem solving

Qualifications

• Bachelor's degree in Business, Technology, Marketing, or a related field
• 2\+ years of Sales Operations or relevant experience required.
• ERP / CRM software knowledge and experience. Experience with HubSpot is highly desirable
• Flavor House, Food \& Beverage, or related industry experience
• Advanced Microsoft Office Suite skills.
• Strong Excel skills including pivot tables, VLOOKUP, and other data functions.
• Experience utilizing AI for day to day organization and workflow efficiencies. (Claude, Co Pilot)
• Ability to interpret sales metrics and perform data entry and administrative tasks.
• Understanding of sales processes and efficient customer service techniques.
• Excellent customer service and communication skills (verbal and written).
• Excellent analytical and problem\-solving skills.
• Strong organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to multitask and manage competing priorities in an ever\-changing environment.
• Strong interpersonal skills including active listening, teamwork, responsibility, dependability, leadership, motivation, flexibility, and patience.
• Passion for fostering a positive and collaborative work environment.
• Supervisory and leadership experience preferred.

Benefits \& Perks

• Hybrid Work Schedule
• 401(k) \& Match
• Medical/Vision/Dental Insurance (100% covered EE only medical coverage)
• Life insurance (100% covered, up to 50K)
• Paid Parental leave
• 2 weeks accrued paid time off
• 16 hours of personal time off
• 8 Holidays

• At Abstrax Tech, Inc., we credit our success to the strength and dedication of our teams. We are committed to building a diverse and inclusive workplace where all employees feel valued and empowered to contribute their best work. If you’re passionate about making an impact in a fast\-growing industry and want to be part of a team that leads with care and quality, we’d love to hear from you!*

Pay: $25\.00 \- $30\.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• On\-site gym
• Paid time off
• Parental leave
• Vision insurance

Application Question(s)

• Will you now or in the future require Visa Sponsorship?

Education

• Bachelor's (Required)

Experience

• ERP systems: 1 year (Preferred)
• Food \& beverage industry: 1 year (Preferred)
• Sales Operations: 2 years (Required)

Ability to Commute

• Irvine, CA 92614 (Required)

Work Location: In person