Senior Systems Analyst, RevOps Tech & Systems - Global Dining

About This Role

As a Senior Systems Analyst for the Revenue Operations Tech \& Systems team, you will serve as a technical owner of the Restaurant Organization's go\-to\-market systems ecosystem. You will design, build, and optimize the technology that powers our Sales, Customer Success, Marketing, and Revenue Operations teams, creating scalable solutions that enable growth across the business.

This role blends systems architecture, Salesforce administration, integrations, automation, and business process engineering. You'll partner with stakeholders across Resy and American Express to translate business needs into technical solutions, build reliable system integrations, improve data quality, and continuously evolve our revenue technology stack.

The ideal candidate enjoys solving operational challenges through technology, has a systems\-first mindset, and thrives building scalable solutions that reduce manual work, improve data integrity, and enable business growth.

• 2–4 years of experience in Revenue Operations, Business Systems, Sales Operations, Salesforce Administration, or Revenue Operations Engineering, preferably in a fast\-paced, cross\-functional environment
• Salesforce Administrator Certification
• Deep hands\-on Salesforce Administration experience with expertise in declarative development and platform architecture
• Experience designing scalable CRM solutions and business process automation
• Strong understanding of Salesforce APIs, integrations, Connected Apps, and authentication methods
• Experience working with integration platforms such as Workato, MuleSoft, Zapier, Make, Boomi, or similar middleware solutions
• Familiarity with REST APIs, webhooks, JSON, and system integration concepts
• Experience supporting complex revenue technology ecosystems including Salesforce, Outreach, Chili Piper, DocuSign, CPQ platforms, Zuora, Hubspot, or similar SaaS\-supporting applications
• Experience implementing lead routing, account assignment, territory management, quoting, contract lifecycle, and customer success workflows
• Strong understanding of SaaS go\-to\-market processes and revenue operations best practices
• Experience with release management, sandbox environments, testing, and change management
• Comfortable gathering technical requirements and translating business needs into scalable systems solutions
• Excellent problem\-solving and analytical skills with a focus on process improvement and scalable design
• Strong communication skills with the ability to explain technical concepts to business stakeholders
• Comfort with ambiguity and evolving priorities; able to remain steady through organizational change

Preferred Qualifications

• Advanced Administrator or Platform App Builder certifications are a plus
• Experience with Apex, SOQL, Lightning Web Components, or other Salesforce development tools is a plus
• Working knowledge of SQL, Snowflake, or other data platforms is a plus
• Experience with Git, DevOps Center, Copado, Gearset, or other Salesforce deployment tools
• Experience with Zuora CPQ, Zuora Billing, Snowflake, Tableau, or modern RevOps technology stacks
• Experience in a high\-growth SaaS, marketplace, or technology company familiarity with risk and compliance processes in a SaaS or payments environment
• Passion for building scalable systems that enable operational excellence and exceptional user experiences