Business Operations Associate

About This Role

Do you learn fast, stay organized, and want to actually understand how a business runs—from the inside out?

Artistic Concepts Group (ACG) is a Chantilly, VA\-based specialty contractor with over 40 years of history serving theaters, performance venues, schools, and entertainment facilities across the Washington, DC metro region. We design, install, inspect, and service theatrical lighting, professional audio/visual systems, and rigging—and we’re a tight\-knit team with deep, hard\-won expertise in a fascinating industry. We’re growing.

We’re looking for a Business Operations Associate to join us as a do\-it\-all operational teammate. This role touches nearly every part of the business: you’ll support our sales team on specialty contracting projects, help manage procurement and inventory, keep our service operations running smoothly, and be the face of ACG for walk\-in customers and calls. No two days will look alike.

You don’t need to know theatrical rigging or Pro A/V on day one—we’ll teach you. What we need is someone who is sharp, self\-motivated, organized, and genuinely excited to learn. If you want a role that builds real business knowledge across sales, procurement, logistics, and customer service—and want to grow with a company on the rise—this is it.

Compensation: $46,500–$56,500 annually \+ bonuses and full benefits, base depends on experience.

Location: On\-site, full\-time — Chantilly, VA.

• If you’re ready to roll up your sleeves and be part of something growing, we want to meet you.*

Position Summary

The Business Operations Associate is a versatile, high\-visibility role supporting multiple business functions across ACG’s growing organization. This is not a traditional administrative role—it’s an operational support position for someone who is curious, energetic, and eager to learn the business from the inside out.

While no single area of responsibility constitutes a full\-time workload on its own, together they add up to a genuinely full role—one that stays varied and engaging without being overwhelming.

You’ll work alongside our sales, service, procurement, and project teams—handling the day\-to\-day operational details that keep the business running smoothly while building real working knowledge of the specialty contracting and entertainment technology industry. If you want a role where no two days are the same and where you can grow your career by learning from experienced professionals in a specialized field, this is the opportunity.

Primary ResponsibilitiesSales Support

• Assist the sales team in preparing proposals, quotes, and project documentation for specialty contractor engagements including theatrical lighting, professional audio/visual (Pro A/V), and rigging design and installation.
• Support coordination of events—including rentals, demonstrations, and experiential engagements—by assisting with logistics, scheduling, equipment preparation, and client communication.
• Help assemble bid packages, submittal documents, and client\-facing materials.
• Maintain and organize customer records, project files, and communication logs in CRM or shared systems.
• Coordinate scheduling and logistics for client site visits, meetings, and follow\-ups.
• Support the sales team with research, product lookups, and vendor coordination.

Procurement, Inventory \& Logistics

• Support the procurement process by tracking purchase orders, following up with vendors, and coordinating delivery logistics.
• Receive and log incoming inventory; verify shipments against purchase orders.
• Maintain organized and accurate inventory records; assist with cycle counts and reconciliation.
• Coordinate outbound shipments and equipment transfers for project sites and service calls.
• Monitor supply levels for commonly used materials and flag replenishment needs.

Service Department Support

• Assist the service team with scheduling coordination, work order management, and customer communication.
• Track open service tickets and follow up on pending items to support timely resolution.
• Help compile service records, warranty documentation, and client history.
• Coordinate parts ordering and logistics for service technicians.

Customer \& Front\-Office Support

• Serve as the first point of contact for walk\-in customers, ensuring a professional and welcoming experience that represents ACG’s standards.
• Respond to general inbound inquiries by phone and email, routing to appropriate team members.
• Process Point of Sale (POS) transactions accurately for over\-the\-counter sales of equipment, supplies, and accessories.
• Maintain a tidy, organized front\-office environment.

General Operations

• Support internal operations by maintaining organized records, shared filing systems, and internal documentation.
• Assist management with special projects, reporting, and operational initiatives as the business grows.
• Learn and develop proficiency in ACG’s internal systems, tools, and workflows.

Required Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience in an operational, customer\-facing, administrative, or coordinator role. Industry\-specific experience is a plus but not required—and candidates who bring additional relevant experience may qualify for compensation above the posted range.
• Strong organizational skills and high attention to detail.
• Clear, professional written and verbal communication skills.
• Comfortable working in a fast\-paced environment with shifting and competing priorities.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and the ability to learn new software systems quickly.
• Reliable, punctual, and proactive—someone who identifies what needs to be done and does it without waiting to be asked.

Preferred Qualifications

• Experience working in a trades, construction, AV, or technical services environment.
• Familiarity with specialty contractor operations, project coordination, or procurement workflows.
• Experience with CRM, ERP, or inventory management software.
• Background in technical theater—whether in high school, college, or community productions—is a genuine asset. Experience in any discipline (lighting, audio, costumes, makeup, scenic) signals the kind of hands\-on curiosity and stage\-world familiarity that fits right in at ACG.
• Genuine curiosity about the entertainment technology, theatrical production, or live events industry.
• Desire to grow professionally and take on increasing responsibility over time.

Compensation \& BenefitsBenefits Package

ACG offers a comprehensive benefits package designed to support the whole employee:

• Performance\-based bonuses tied to individual contribution and company results.
• Health insurance — medical, dental, and vision coverage.
• Retirement savings plan with company matching contributions.
• Generous paid time off (PTO).

Pay Scale

Compensation is based on demonstrated experience and qualifications, calibrated for the Washington, DC metro market. Candidates with additional relevant experience are encouraged to apply—compensation can be adjusted accordingly.

Pay: $46,500\.00 \- $56,500\.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid parental leave
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Work Location: In person