Sales Operations Project Manager

About This Role

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000\+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

This person will lead assigned projects and programs in close collaboration with all LHR departments, especially Construction, ensuring seamless execution from initiation to completion.

The primary focus will be on sales in the Missouri region, the coordination of all homeowners, where responsibilities include overseeing the planning, execution, and tracking of programs and projects from start to finish. The Program Manager will focus on strategy, development, and the implementation of sales strategies to streamline and improve workflows. You will work with multiple project managers and cross\-functional teams to ensure sales goals and objectives are met, and driving overall growth and success.

This person will play a pivotal role in the development of LHR market share in the Central portion of the USA. We are looking for a strategic thinker who understands an HOA and has knowledge of or is willing to learn the entire disaster cycle of preparedness, response, and recovery. Keen attention to detail and efficient communication skills will contribute to the operation and growth of our business.

• Promote and champion the Emergency Responce business line of service, short\- and long\-term disaster recovery
• Maintain relationships with Community Managers and Boards
• Set up and present Lunch and Learns for individual branches across
• Attend board meetings (many of these meetings are in the evening)
• Flexibility and time management is essential in this position
• Travel throughout the entire USA is required – the frequency of travel is contingent on specific duties, and the weather pattern / storm season.
• An interest in the weather patterns of the USA, we utilize the HailTrace Software.
• Experience using Salesforce.com or similar web\-based client relationship management software is a plus
• Strong organizational skills, detail\-oriented, and a clear understanding of an HOA, and a Board
• Attend networking events such as CAI, SFCA, golf tournaments, trade shows
• Collaborate with various offices / departments to gather necessary information on communities.
• Work with the sales team to update and maintain the LHR Intranet page, promoting the ERP program.
• Assist with other sales\-related tasks as needed to support the sales team.
• Conduct outbound calling to set face\-to\-face appointments with clients
• Learn and demonstrate the benefits of an Emergency Plan for Communities
• Develop and present PowerPoint presentations tailored to each individual client’s specific needs
• Ensure outstanding customer service through regular client follow up year around
• Seek out new customers and partner with existing ones every day
• Identify and establish relationships with key decision\-makers to secure new business
• Field prospecting face to face and virtually every day
• Work with the sales team to create a marketing campaign focused on disaster recovery for multi\-family communities

Requirements

QUALIFICATIONS

• 5 years of restoration/construction industry experience or a combination of relevant education and equivalent industry experience
• High school diploma or equivalent required; Degree preferred
• Advanced knowledge of local, state, and federal code requirements as well as the application and determination of code requirements
• Knowledge of Lean principles and process mapping
• Experience leading onboarding and training programs
• Ability to read Xactimate scopes
• Advanced verbal and written communication skills

SPECIAL POSITION REQUIREMENTS

General/Work Ethic and Integrity

• Ability to manage priorities in a service\-oriented team under stress to meet deadlines
• Excellent verbal and written communication skills
• Ability to remain composed and maintain a positive attitude under pressure
• A self\-driven learner who proactively solves problems and develops solutions
• Knowledgeable in department operations and workflows, with the ability to improve interdepartmental processes
• Implement Lean principles to enhance workflows and improve efficiency
• Proficient in using PC laptops, iPads, iPhones, Android devices, and any future devices LHR adopts
• Maintain organizational standards of satisfaction, quality, and performance

Quality Assurance

• Schedule meetings with department heads to discuss and resolve process gaps
• Develop new SOPs and lead training initiatives with project teams / Tri\-Pod
• Travel to project sites as required to ensure project and training needs are met

Project Management / Unit Owner Duties

• Oversee the day\-to\-day management of unit owners within assigned projects, ensuring that they are completed on time, within scope, and on budget.
• Lead unit owner project planning sessions, setting project timelines, defining tasks, and allocating resources.
• Coordinate internal resources and third\-party vendors/subcontractors for the flawless execution of projects.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.